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St Helens Station

  1. Ryde
  2. Isle Of Wight Transit Station

Reviews, get directions and contact details for St Helens Station

Address: St Helens, Ryde PO33 1TA, UK
State: Isle of Wight
City: Ryde
Zip Code: PO33 1TA

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related searches: St helens station ryde train, St helens station ryde map, St helens station ryde bus, St helens station ryde parking
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Reviews
I got on the wrong train and ended up at St Helen’s Junction. My anxiety went through the roof and my phone was on 1% battery and I needed to get to Bolton. I couldn’t see any staff until I went into the ticket area/waiting area. I went up to a member of staff who calmed me down, asked where I was going and told me how I could get home without having to pay any extra fees. He offered me refreshments, we talked about how the strikes and how people have been mistreating the rail staff due to them. And then he took me to my train and explained the situation to the train staff to save me the hassle. I can’t express how grateful I was to this man, I don’t know what his name was but thank you for helping me get home safely.
the cafe on site is nice and cheap. but the station has alot to be desired. ticket guy sold us the wrong tickets tho we did get part refund place could do with a decent print bush an refurb
The station is in an ok condition, could be better same can be said about the trains but the services themselves aren't that good but that's a problem with northern and not the station itself
Very helpful at the desk and easy to use ticket machine outside
Comments: On the 30/07/2019 I sent a complaint and asked for a reply by post, as of yet I have not received any reply or acknowledgement of my complaint. Below is a copy of my original complaint. On 11th of July I purchased online two adult advanced travel tickets to travel from Doncaster to St Helen's with one change both ways at Manchester Piccadilly. The dates of travel were the 26th of July outbound and return 28th of July. When booking tickets with both Trans Pennine and Northern Rail had various options such as direction of seats and aisle or table seats, no option at all for any disabled so rang to enquire about a small about same length width as a wheel chair disabled scooter we were informed this could be used On Sunday the 28th of July we arrived to catch the 15.56 train to Manchester Piccadilly and preceded to the ticket office to ask for assistance with the ramp. I informed the guard which train We were catching and was abruptly informed the train was late due to a medical emergency, he then said what is the ramp for looking at my partner and asking does that fold up. This would not be asked if she had been using a wheeIchair. Pushing a wheelchair and cases is not an easy option. It was explained how we had arrived two days previously and the conversations with Northern rail on the phone regarding the scooter and I asked how do you suggest we get to Manchester when denied access as this was not our fault. The guard then made a phone call and whilst on the phone talking loudly stated "I don't know why she carn't get off" and " they have broken company policy using a scooter". The guard explained that wheelchairs could be used as they can be fixed but on the outbound journey I do not recall seeing any fixings for wheelchairs where we were placed. My partner who has MS, Chronic Anxiety and suffers from Panic Attacks became distressed and started to cry from his lack of respect and understanding. The guard offered us a taxi to get us to Manchester courtesy of Northern Rail. We had to wait 40 minutes for the taxi to arrive, due to my partner being distressed we also stood the whole time in the rain without coats. I asked about our connecting train in Manchester as time was passing The guard said the fare was covered so if we missed it they would take us the whole way to Doncaster. Unfortunately we could not make the connection in time and had to travel in the taxi. My partner drives but has a fear of motorways so that was why the option of train was chosen, we then had to endure the journey in severely bad weather for almost two hours. Due to my partners illness any stress can have a physical repercussions and although I planned our journey to avoid as much stress as possible I feel this was in vain due to the attitude of the guard and how we were dealt with. I am aware that things are being put in place for changes in 2020 regarding electric scooters but all staff need to be aware of your own policies now. The guard at St Helen's also said staff are afraid to say anything due to the discrimination act. I do feel we were discriminated against and my partner spoken down to which is unacceptable. I request a reply to this matter and have also contacted to rail ombudsman I feel I have been patient and waited long enough for someone to respond to me
A little station with services to Manchester, Manchester Airport and Liverpool. It has a ticket office and an indoor heated waiting area on one platform but lacks shelter apart from a bus shelter on the other platform. It also lacks disabled accessibility as there are no lifts or subways. A lengthy walk is to be expected if your disabled from platform two to the car park and frequent bus services.
No problems with the station or access itself, only with the unfriendly, ignorant know all manning the ticket office. He needs lessons in manners and customer service, or change jobs.
Feels a bit like a ghost town when it isn't busy. It has electric ticket machines so is definitely keeping up with the times
A traditional historic railway station on the Liverpool to Manchester Railway. Steam trains pass through occasionally.
Friendly local pub with good beer and sports on tv. The bar staff are amazing.
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