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Sports Direct

  1. Bury
  2. Bury Bicycle Store

Reviews, get directions and contact details for Sports Direct

Sports Direct
Address: 3, Woodfields Retail Park, Peel Way, Bury BL9 5BY, UK
Phone: 0344 332 5136
State: Greater Manchester
City: Bury
Zip Code: BL9 5BY

opening times

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM

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Reviews
Well stocked store great value for money saved £50 on a ladies jacket, you have to wonder about looking for sales assistant if you want to ask something. When trying something on there's a lack of mirrors on the shop floor, only by the changing rooms. No upstairs till were working, so have to go downstairs to the back of the store.
In my assessment of the store, it is evident that they have some commendable aspects, such as a well-organized layout and an exceptional team of workers. Undeniably, the staff appears to be highly trained, distinguishing themselves from other Sports Direct locations I have frequented. Hence, I must acknowledge their professionalism and give credit where it's due, awarding them 5 stars .nnHowever, the review takes a critical turn when discussing the issue of refunds. Regrettably, this aspect significantly tarnishes the overall shopping experience. As a dissatisfied customer, I had an unfortunate encounter when attempting to return trainers purchased online. Astonishingly, despite the fitting issue being attributable to a foreign size, I was informed that only credit notes were provided, leaving me disappointed and perplexed.nnThe refusal to offer a proper refund for an online purchase that resulted in ill-fitting footwear is an unfortunate display of inflexibility in the return policy. Notably, I was also informed of a £4.99 return postal charge for this subpar resolution. Such a response is questionable, as it is unbecoming of a store that prides itself on professionalism and customer service.nnConsequently, my dissatisfaction reached a tipping point, leading me to procure my trainers elsewhere, thereby detracting significantly from my overall shopping experience. I find it imperative to rate this store with only 1 star, reflecting the inadequacies in their approach to customer satisfaction and the apparent oversight in addressing such concerns. It is crucial for the establishment to reevaluate their refund policy promptly if they aspire to restore customer confidence and loyalty, thereby potentially earning a more favorable 5-star rating in the future
Had a rubbish experience yesterday - went in at 9.30 pm there were 2 people in the whole store, me and a man, no one on the till downstairs, had too wait too ask something, then got sent in the wrong direction, no one on up stairs till, no one upstairs full stop, had too shout downstairs too 3 members of staff stood near the door talking, and not one single one wanted too show me where the thing i wanted was, instead got shouted at up the stairs, where it was… took 2 times me shouting down the stairs till someone came up too help.by this time id asked 3 times . i must of been interupting there very importantant conversation about the weekend.. clearly more important than the customers.. Poor service considering there were 3 of them stood talking, thought sales assistants were there too ASSIST… how silly of me… then had too pay downstairs.. as no one one till up stairs.. would of walked out iff it had been for me but it was for xmas presents that i needed
Unable to return for a refund unless items are damaged. Absolutely outrageous! This policy should be made evident before the point of purchase.nnDear sports direct, are you urging customers to intentionally damage Inventory to return it?
Nothing wrong with the stock and actually great value, but customer service is an absolute shambles. 1 person behind the till taking a long time to search for a parcel whilst there was a growing queue another staff member ignoring the fact there was a queue and walked off , no communication to cover or anything like that just terrible customer service
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