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Sofology

  1. Dundee
  2. Dundee Furniture Store

Reviews, get directions and contact details for Sofology

"Helping everybody feel happier and more comfortable at home - that's what we’re all about. With a huge range of exclusively designed, expertly handcrafted sofas in a choice of fabrics or natural leather, at Sofology Dundee we help all of our customers to feel at home on a sofa they love. Originally founded in the North West of England in 1974, Sofology now spans the UK."
Address: Unit 4a, 43 Baird Ave, Dundee DD3 8RX, UK
Phone: 0344 481 8043
State: Dundee City
City: Dundee
Zip Code: DD3 8RX

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Reviews
The sale went through smoothly for our recliner and chair with Donna who is an excellent sales person, the problem came after sales i.e. deliveries! Were told recliner and settee had arrived and would be contacted with a date .. never heard for ten days, so ended going up to see Donna and it was only chair that was getting delivered? Next problem came Sunday past when settee was delivered with no seating????? No foam we were never informed of this with hindsight I should have rejected delivery and sent it packing! But I didn’t! Stupidly I thought the foam would arrive soon after delivery! Now we are being told it could be a standard delivery time of 12 weeks???????? Waiting on them getting back .. but can’t get a hold of them after several phone calls already and emails!!!! Never again.. .. will never use them again and telling my friends to stay clear! WHO IN THEIR RUGHT MINDS WOULD PUT A SETTEE OUT FOR DELIVERY WITHOUT SEATING???????? BEGGARS BELIEF
Sofa has been delivered incomplete seat cushion missing and have had no contact since. Each call we have made has been dealt with poorly and only after the 3rd call did they actually confirm that the part has been ordered. They claimed initially that this would be resolved within 72 hours but it seems like they were stalling to get out with the 14 day period. If this isn’t resolved we will be rejecting the sofa. Terrible customer service and awful call handling . This is even ignoring the fact we waited 17 weeks instead of 7.
Not impressed with the sales assistant who we spoke with on entering the store. We told her what we were looking for and she pointed to the stairs and said go and look upstairs..... don't worry I'm not going to chase after you! With an attitude like hers needless to say we left the store and bought elsewhere.
Just had my sofa delivered by a very angry delivery man who moaned the entire time, said over and over again it wasn't getting in the house - yet it's in here now. While he was here he took a phone call and called the delivery "a joke" while I was in the same room. Then he stormed out saying not to bother paying him when I challenged him on it. Called up Sofology and they take no responsibility because the courier is third-party. I also told them my sofa wasn't covered in any kind of plastic protective sheeting and was told I should have requested this. Then she shut the conversation down. She said she'd pass it on but she didn't ask for my name.
Save yourself the stress, heartache and dissapointment. Buy from anywhere but sofology. If you do buy from them pray nothing goes wrong on delivery or quality as customer service is non existent, you would think their making an effort to be so poor at it. Seriously recommend to avoid
Very helpful staff who are not on commission and don't pressure you to buy. I've been there multiple times trying to decide on a sofa. They were always very patient with all my questions! Good range of sofas too.
Lovely shop with some really nice sofas.
Great experience this evening, adviced by a woman called Donna who was very friendly and knowledgeable.
Build quality poor, had our sofa coming up 3 years and one of the recliners has dropped below the level of the rest of the sofa. Called to claim against our protection pack which doesn't cover the fault surprise surprise. Engineer came out and more or less said fair wear and tear. Better priced sofas else where... won't be back that's for sure
!!!!! DO NOT BUY!!! need to give them minus stars. Great sales pitch, but you don't get delivery. Placed an order in October now June and have one piece of the sofa set...and its damaged. ....please don't make the same mistake look else where
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