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Smallthorne Dental Practice

  1. Stoke-on-Trent
  2. Stoke On Trent Dentist

Reviews, get directions and contact details for Smallthorne Dental Practice

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Dentist

Address: 85 Ford Green Rd, Stoke-on-Trent ST6 1NT, UK
Phone: 01782 837819
State: Stoke-on-Trent
City: Stoke-on-Trent
Zip Code: ST6 1NT

opening times

Monday: 8:30 AM – 12:30 PM, 1:00 – 5:00 PM
Tuesday: 8:30 AM – 12:30 PM, 1:00 – 5:00 PM
Wednesday: 8:30 AM – 12:30 PM, 1:00 – 5:00 PM
Thursday: 8:30 AM – 12:30 PM, 1:00 – 5:00 PM
Friday: 8:30 AM – 12:30 PM, 1:00 – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
Refused to see my 6 year old daughter when she was having tooth pain as they had removed her from their system. Apparently we had missed 2 appointments over 2 years, 1 they had actually rescheduled so I hadn't missed it but because it showed as a miss on their system they wouldn't see my daughter. They claim they are too busy to remind people of their appointments, even though most places have an automated system for this and they don't notify you if they remove you, so you are left unaware and then get told to register somewhere else leaving a child in pain. Receptionist and manager had disgusting attitudes about it so I have filed a formal complaint. I have registered my daughter with the dentist that I've used for years previously they weren't taking on new clients so it actually worked out for the best as amazingly they are able to automatically send reminders for appointments, welcome to 2024.
Shocking, my son has been treated disgusting, went for small filling after a check up, filling ended up very deep got an infection had to have root canal, communication is very unclear so I questioned the dentist on the treatment face to face and also rang the practice the same day to question again, months later to find out the dentist refused to carry out my sons treatment due to me asking questions about her work this is half way through root canal treatment and says i am rude to question her work, son in absolute agony been treated with antibiotics for months, passed to another dentist in the practice to Finnish treatment in the mean time because I was losing confidence in the practice I got him into another practice the tooth has broke and again infected new dentist is shocked at the work carried out and is questioning if part of an instrument has been left in his tooth from the work this practice has carried out, he now has to be referred to a specialist to save the tooth or have it pulled, the place needs investigating 6 months my child has been in agony with infection on and off, he was perfectly fine before any treatment was started.nnMy other child again was told he needed a small filling after the treatment was carried out he also gained a very bad infection and the tooth had to be pulled, he also had no problems before the treatment was done.nnAvoid this practice at all costs, legal advise and complaints process are been processed.nnIt's not even a 1 star practice anymore it's terrible.
This dentist is terrible DONT TRUST THEM WITH YOUR TEETH!!!! I had to have a root canal on my tooth, so they did it and they have made my tooth worse than what it was to begin with. All my tooth completely snapped off I have a tiny bit left on the root, so I went back and they put temporary filler on and told me I needed to come back for a crown, not long ago I had a major ear operation and I have medical proof that I had to stay in hospital for awhile, over time my tooth has been getting worse and whatever is wrong with it, it has been speeding to my another tooth, I tried to contact the dentist multiple times everyday to tell them that I can’t get to the appointment due to being in hospital but I had no answer so I went up the dentist and it was closed due to being short staffed, when I finally managed to get in touch they told me I have been kicked off the system, so now because they were short staffed I have now been kicked off the system and I’m left with temporary filler on a tooth that has been there for about a month, and a infection that is spreading into my other tooth which is very painful, and now the tooth they did the root canal on doesn't look like it can be saved, I am very disappointed in this dentist and not only have they caused me all these problems and pain but they put bright yellow filler on my tooth even tho my teeth are white. Now I’m so insecure of my teeth and iv been left with this problem and their dodgy dentist skills I have no clue what to do since they have kicked me off the system. Since they did that root canal all my other teeth have just started to wear away DONT COME HERE AND DEFINITELY DO NOT SEND YOUR CHILDREN HERE!!!!! The only reason I left one start is bc I can’t post this without leaving stars!!!!
The woman on reception needs learn some manners said they were taking children on but because my grandson as not been the dentist for a while who's 12 he was took of the list so she said he's had his chance and he can't go back. Her attitude stunk well got him in a dentist in shelton now and the receptionist couldn't of been more helpful. She needs have a bit respect for people
Been with them since they opened. Never had a problem until the last 2 years. Most of my appointment have been canceled on me multiple times for the same treatment. Dentist swap all the time. Call up in agony to be told the wait time is months away ? Then recently rang before Xmas 1st December 2022 saying I'm in so much pain and need to see somebody broken tooth/abcess to be told I've missed 2 appointment in a year? Which they canceled on me? And after a 3rd cancellation I told them I cannot book anymore time off work to go to these appointments. Says its fine and call when I can make an appointment. Apparently missed one they booked on for me without telling me? Then now saying I'm no longer registered with them yesterdays phone call because of these missed appointments? It's an absolute joke. I've been waiting an ENITRE MONTH for me to be told I'm no longer registered with them. Why not say that a month ago ?
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