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Sirona Care & Health CIC

  1. Kingswood, Bristol
  2. Bath And North East Somerset Health

Reviews, get directions and contact details for Sirona Care & Health CIC

Sirona Care & Health CIC
Address: Second Floor, Kingswood Civic Centre, High Street, Bristol, Kingswood, Bristol BS15 9TR, UK
Phone: 01225 831400
State: South Gloucestershire
City: Kingswood, Bristol
Zip Code: BS15 9TR

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Reviews
My husband with end-stage COPD, at home, was referred to the palliative care team and is on a 'priority pathway'. Three visits from senior health professionals from Sirona came to the house on different days to assess his needs and inform us of his care package and progress. They made sure that 'just in time' medication for injection had been delivered It had , and that the paperwork to ensure regular notes could be made on aspects of his progress was in place. At the last visit we were asked would we like a Nurse to call at a particular time/day; and we indicated a first day and time. No-one came. No one came the following day, nor the day after that all after fruitless phone calls with a would-be-helpful and obviously concerned receptionist. There is no actual nursing in place. No phone calls were made to us to explain the position. Four days later a phone call from Sirona coincided with our private carer attending to the patient. We were told a call back would happen 'within the hour'. It did not. The next daySunday a DN came without notice, but left immediately because I was sick with a gut infection. We are now three weeks on since we were assured of NHS support at this difficult time: nothing has happened although everything is in place for it to be actioned. The only way to contact this team is to shortcut or cheat the phone menus- and even then wait times of more than 30 minutes have been occurring. We are at our wits end.
Utterly appalling. My mother with a broken hip seen once on day discharged from hospital 26/1. Physio did not bring exercise and had to be prompted by more experienced OT. He phone mum once asking if she'd done exercises he said he'd advised. Said be would come back next week, he didn't. Finally came 14/2 with leaflet of exercises. Phoned Hampton Hose left message- not returned. My mother now has a blood clot in her leg. Sirona are a total scam. Taking public money without fulfilling their responsibilities. I will write to my MP as it is impossible to communicate with Sirona management.
Tried to just get a little information concerning my 92 year old mother requiring Occupational Health, really rude chap on the phone, would not listen to what I was saying and just terminated the phone call.
Sirona nurse's came out to see to mum in feb 2020.mum had cancer. They could not do enough for mum and made her life as comfortable as could be they were excellent. Mum passed away 2 months later through cancer but I will always be grateful to them ar nurse's
At least in the area of physiotherapy/Hampton House/MSK; Rude phone calls "Do you even want the service?" when they phoned at an inopportune moment while I was literally helping someone with a broken ankle and lying, discharged me saying I asked to be discharged when I didn't. Useless, rude, impatient, plus many choice words I can't really write in a review.
Frustrating experience so far. Vaccination records not added to the NHS system and seems to be no way of getting hold of anyone. The phone just rings and rings. Sirona - please get in touch.
The most useless people ever . How they can justify calling themselves nurses. They just play nurses. I have told my family if ever I need care don't let THEM near me.
Been trying to get an appointment For over 2 months but always get told someone will call soon and it never happens! Total disgrace of a service!
No care what so ever, nasty staff & no complaints handling. These guys put water and soap in bowl made of paper then blamed me when it split and went everywhere?!
You never answer the phone and send me an appointment letter which I received one day after the nurse arrived to see me
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