Simon Bailes - Northallerton

Reviews, get directions and contact details for Simon Bailes - Northallerton

"Simon Bailes Limited operate a customer-focused business, committed to the pursuit of excellence through our people and services. Established in 1979, Simon Bailes Limited comprises three Peugeot franchised dealerships in the North East - Northallerton, Stockton and Guisborough along with a state of the art Accident Repair Centre in Northallerton. As you would expect, the business operates above the exacting standards required by Peugeot in terms of the level of customer service, staff training and production of work to the highest quality."

Address: 2/3 Tannery Lane, Northallerton, North Yorkshire DL7 8DS, UK

Phone: 01609 780888

Website

State: North Yorkshire

City: North Yorkshire

Zip Code: DL7 8DS

opening times

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: 8:30 AM – 5:00 PM
Sunday: 11:00 AM – 4:00 PM

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Reviews

Recently bought a van from Sarah at Simon Bailes Northallerton it was such a great experience the customer service was fantastic. Nothing was to much trouble Sarah chased up some other bits and pieces for me. No pressure and great communication. After picking up the van a few little issues appeared this was booked in to their Guisborough branch as it was more convenient for me. Lee took care of all the issues that day. Once again fantastic friendly customer service. Communication from both dealers was really good and I was kept in the loop as to time scale etc Highly recommend both branches of Simon Bailes

Utterly disappointed with this company, and I actually used to work for them. I bought a used Peugeot from their Guisborough branch Northallerton is the head office at the end of February, and then was made to wait 15 days before collection, which is totally unacceptable, a used car should be ready to handover after 3-4 days maximum. It was agreed at point of sale that certain things required remedial action before collection. One such thing was a replacement boot luggage cover, which according to the Sales Manager GLEN, was already on order ......yeah OK  On collection 15 whole days later, I was told it still wasn't available but would be, by the following Tuesday which would be another 4 days after collection. We are now 11 days since collection 26 days since initial purchase and still no luggage cover.  It is worthy of note that in the 26 days in total, I HAVE NOT HAD ONE SINGLE PHONE CALL from ANYONE at Simon Bailes, I have had to ring 6 times, and the sales manager at Guisborough actually had the nerve to become belligerent because I kept ringing to try to find out just what the hell was going on. not a good thing to do when you work in retail. Simon Bailes as a company, and the Sales Manager, GLEN, at Guisborough are now refusing to return my calls the sales manager is always busy when I ring ‍. I've also emailed the Group General Manager and Simon Bales himself 3 times, the emails have also fallen on deaf ears and have been totally ignored.  So, here I am, almost a full month since purchase, waiting for a luggage cover that I was told would be fitted by time of delivery  and everyone running too scared to speak to me and resolve the problem. It's a pity it has come to this because I expected far better from a company that I once actually had pride in working for, no longer, obviously standards have been allowed to slip dramatically !!!! I notice on these reviews that if they are positive, they elicit a reply. I'll not hold my breath for a response to this less than positive GENUINE REVIEW. P.s. in my day at Simon Bailes, you were meant to ring the customer within 48hrs of delivery to check everything was OK, it's actually a Peugeot UK Standard for franchised dealers, guess what ?? Nothing, ZILCH, Nada, but why should I expect anything else   *ADDENDUM; thank you to Mr Sedman general manager for eventually sorting out the "defective luggage cover" It shouldn't of taken you getting involved to sort it, but I am now happy with my car. Thank you

Lee excellent service would recommend them to anyone great team thanks guys

Lost my car key, went to get a new one. It had to be coded. It didn't take long, and I was given tea, and looked after very well. Highly recommend. Thank you.

I bought the car back a week after buying it the beginning of October because the android auto didn't connect and problems with sensors I was told it was my phone and connector. The mechanics phone connected ok apparently. I didn't see this  Since then I have taken the car back several times with problems with the android auto and radio not working.  No other phone seems to work either except the mechanics  The last time was in April with problems with the tyre sensors and thermometer readings and the android auto still not working.  I was finally told it was because of a fault with a sensor in the wing mirror and would have to have it replaced. That's good I finally have a answer.  I rang on may 12th to find out when it would be booked to be told they were still waiting for the part.  I rang on May the 28th to be told they were still waiting for the part and I had to be patient.  I rang today 24th June to be told by Peter that there is no record of my car being in for repairs or any parts being on order for it. Not his fault I understand. While I know there are problems sometimes, I feel I have been fobbed off from the start after buying this car with shoddy service.  Just to let every one know it's now July 14th and the car still hasnt been fixed and to top it all I have finally managed to speak to the complaints department who have refused a refund of the car but will offer a buy back for much less.  absolutely despicable. do not buy from this company, they are corrupt and do give peugeot a bad name.

Excellent customer service..picked my car up a week after seeing it and it was perfect..

Just purchased my first vehicle from Adam @ Simon Bailes Northallerton. truly pleasant experience from start to finish. Adam is very professional without any sales pressure. this purchase for me seemed effortless. I couldn’t recommend buying a vehicle from Simon Bailes Northallerton more, if you want a vehicle that comes with reassurance, a quality guarantee and great customer service give Adam a call @ Simon Bailes Northallerton they get five stars from me ;-

I decided to purchase a car from Simon Bailes in Northallerton as I have always found peugeot cars to be good, reliable cars. Leigh is one of the sales representatives who has dealt fully with my order from start to finish and was the one who brought my car to me on the day of collection. I purchased a Peugeout 2008 in orange fusion and it is stunning. I cant praise Leigh enough for his professionalism and support during this purchase. He made the whole ordeal of getting a new car effortless. Leigh is very kind and made me feel very relaxed which in turn made the whole process enjoyable. If I ever contacted the show room and Leigh was day off then I would speak to Adam who also was very kind, professional and experienced in answering my questions. Thank you so much all the Simon Bailes staff.

Great service and will wait back for me when I'm late from work. So friendly and have the courtesy car ready to collect in the morning to go to work. Always remembering to ring with the results for service or mot etc.

Outstanding visit to Simon Bailes today.  Staff very friendly, very helpful.  They are so keen to help, nothing is too much trouble.  No pressure just 100% service for the customer.  This is my first experience of Simon Bailes and I found them brilliant.

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Reviews, get directions and contact details for Simon Bailes - Northallerton

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