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ScS – Sofa Carpet Specialist

  1. Coventry
  2. Coventry Furniture Store

Reviews, get directions and contact details for ScS – Sofa Carpet Specialist

ScS – Sofa Carpet Specialist
Address: The Gallagher Retail Park, Stoney Stanton Rd, Coventry CV6 5QE, UK
Phone: 024 7670 7020
State: West Midlands
City: Coventry
Zip Code: CV6 5QE

opening times

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews
Went in had a look and ended up applying for a sofa the sales manager Gary was great wasn’t just trying to sell to us had normal conversation with us and being a sales man myself I do know when a conversation is forced. Great customer service will give 5 stars after my sofa has been delivered
7 years ago (19-04-2018)
I am not sure where to start with our appalling experience with this company. After originally ordering we were very happy. We had the carpet measurer round and explained exactly what we wanted. We were extremely clear about wanting the two downstairs living rooms stripes running long ways (both the same direction). We booked our carpets in to be delivered and fitted on the 24th November and our furniture to follow on the 1st December. Much to our dismay the 24th November is when our problems started. The carpet fitter was great but despite his best efforts he had been told to bring the incorrect carpets. For two of our rooms we ordered striped carpets and were delivered plain – we were informed that that is what was asked for. Well our paperwork proved otherwise. We refused delivery of those carpets as they were not what we ordered. We were told it would be a week before we could have those two carpets fitted (not ideal when we have a schedule but nothing we could do so we agreed and they informed us that the furniture would be rescheduled too). Then on the 29th the carpet fitter rang, he could fit the carpets that day as they had arrived, we happily agreed. To our horror the carpet fitter came with the incorrect carpet for one of the rooms (AGAIN!!) someone at SCS had decided in their infinite wisdom that we wanted one room’s stripes to run long-ways and the other to run widthways. No! So we were told they would have to order the carpet. We were very angry at this point with getting messed around but there was nothing we could do but wait and put up with further upheaval in our home. We were then contacted by the SCS furniture depot and we were very rudely told we needed to accept delivery of the furniture the next day as they were ready in the warehouse. We were informed that we could not refuse the delivery; I told her in no uncertain terms we couldn’t possibly accept delivery of the furniture when they hadn’t even laid our living room carpet yet. The woman on the phone answered that we should have thought of that before ordering them. Not being funny but had they delivered us the correct carpets the first time we would have had an entire week before it became an issue! I was informed that due to me being ‘difficult’ over the phone any correspondence now had to go through the store we purchased from. I told her we had no intention of booking a delivery for the furniture until after the carpet was successfully laid just in case they brought the wrong one again. The carpet fitter FINALLY brought the correct carpet on the 5th of December and fitted it for us. So we moved on to getting our furniture, ringing SCS we were informed we couldn’t have it until the 12th of December (further delay caused by this nightmare company) we tried to explain how we had already lost so much time and we just wanted our furniture we were supposed to have weeks ago. We were told there wasn’t an earlier date available so we agreed to receive the furniture on the 12th of December (today). Well we were woken up at god knows what o’clock this morning by a phone call from the delivery driver informing us that they were outside, there was no pre-warning, no phone call the day before with a timeslot and they even thought they had the right to fill out their own customer satisfaction survey on the paper work…err NO! You did not ring us an hour before the delivery (despite you ticking yes on the paperwork), you did not treat our furniture well during the delivery (despite you ticking yes)– I watched as you rolled the twister chair from the height of the back of your van onto the cold hard ground without any care to the damage you may have caused to it! (you basically threw it, it even bounced with the impact), and we did not check the furniture was ok (despite you once again ticking yes) as you told us we had 3 days to check it and you were in a rush. So all in all we would never recommend your company! We have had problem after problem and given the amount of money we spent we would never have believed you would treat us so horribly – but you did!
8 years ago (12-12-2017)
Salesman followed us round like our shadow! Everywhere we stopped he was there. Put us off looking so we left.
8 years ago (28-10-2017)
very careless staff
7 years ago (20-01-2018)
Sofa and Carpet Specialist ! Upto 4 Years Interest Free Credit 0% Ask For Tom Perry
11 years ago (07-11-2014)
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