Santander

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"From 18th July our hours will be changing permanently. This branch will be open Monday to Friday 9.30 to 15.00, Saturday 9.30 to 12.30.Santander is a large retail and commercial bank. We have in the region of 14 million UK customers and are a wholly-owned subsidiary of the major global bank, Banco Santander.We offer current accounts, credit cards, savings, mortgages, insurance and investments alongside business, corporate and private banking services."

Address: Mullers Library Bookshop, University of Surrey, PATS Driveway, Guildford GU2 7XH, UK

Phone: 0845 765 4321

Website

State: Surrey

City: Guildford

Zip Code: GU2 7XH

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 1:00 – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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Reviews

I was in the Guildford branch today 13th October and was served by a very helpful, polite and extremely cheery lady didn’t manage to get her name but she was at the right hand counter 9.30 and then again at 12.30 she went out of her way to assist me with an extremely unusual problem and eventually we got everything sorted. Thank you  so much.

I generally like Santander, I have been a customer for 30  years and my family and children bank with them too. Recently I have had to call them regarding bank cards and pin and each time I have had to wait over an hour for anyone to answer the phone one day I waited 2 hour 45 minutes  when they finally answered each time no one cared at all about my wait no one apologised When I got through they were quite rude on each occasion ???? I still did not receive my pin  ???? When I.visited the bank, 2 guys standing at the front I wanted to pay money into my account at cash point and the guy stands next to the machine watching me?? What has happened to Santander ??? Used to always be helpful . Not anymore

I am trying to start a mortgage with them and I need to pay the fee "only by phone", in which year are working this people.  The worst is they don't pick up the phone, there is a minimal of 40 minutes holding the lane and when they took the call, they hanged out after 5 minutes talking to them.  I have been through bad customer service, and I do understand one day could be more busy than others but as I can read in the reviews, long time waiting for answers to customer is their signature. They should be ashamed.

OK, but in common with too many financial services companies they seem very reluctant to deal with us in person, pushing us to on line or machines.

Says shuts at 3 was completely shut at 2:40 today

Such a poor customer service.  I visited this branch with my partner to open a joint account. We were welcomed at the door by a gentleman and  we expressed our will to open a joined account. He replied "we won't be able to pursue that". With a bit of confusion we asked if we could then get an appointment to do it another day. He replied yes and started to walk towards the inside of the bank, then turned around with a condescending expression on his face and asked "don't you want to do it online? It is easier". We just surrendered in shock, said yes, and left. This resulted in us trying to open the account online, due to an error the documents uploaded were rejected and therefore we should have posted them. We were not up for it so, instead, we are just not opening the account anymore.

£1 per day arranged overdraft charge. Closed the account already but you should know that these people deserve the worst in life & I certainly wouldn't trust my money with them.

Very poor service 13.50 and wouldnt let me in even tho its open till 14.00.

Poor customer service

Very good service

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Reviews, get directions and contact details for Santander

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