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Rowland Brothers Funeral Directors & Memorial Masons

  1. Croydon
  2. Croydon Funeral Home

Reviews, get directions and contact details for Rowland Brothers Funeral Directors & Memorial Masons

Rowland Brothers Funeral Directors & Memorial Masons
Address: 299-305 Whitehorse Rd, Croydon CR0 2HR, UK
Phone: 0800 078 9636
State: Greater London
City: Croydon
Zip Code: CR0 2HR

opening times

Monday: 12:00 AM – 11:30 PM
Tuesday: 12:00 AM – 11:30 PM
Wednesday: 12:00 AM – 11:30 PM
Thursday: 12:00 AM – 11:30 PM
Friday: 12:00 AM – 11:30 PM
Saturday: 8:00 AM – 12:00 AM
Sunday: 12:00 AM – 11:30 PM

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Reviews
Would give 0 stars if it was possible!!! Had numerous issues. My nan's funeral was 8th March and still waiting on a response nearly 3 weeks later!!!!!!!! Drove passed the house and had to be flagged back, my nan's grave was dug to small and the grave diggers had to jump in and remove the metal support boards! I was told the wrong measurement was given. My nan's temporary cross was not placed at her grave until we called and complained to be told they ran out of stock but did not have the respect to inform us of this before hand!, the lady (Rowland's know who she is so I will not name her) who dealt with my nan's funeral including taking over £6000 from us has not returned any of my URGENT calls this is now over 4 weeks later and still no call, was not informed about the funeral zone site for friends and family to post memories/pictures of my Nan for a memory book to be made- this is now to late!, my email dated 22nd March has not been dealt with satisfactory was told they will be in contact soon- still waiting. The response to my second email that I sent from the director was a joke he stated he was out the country on business and somebody I have never met (not the lady who arranged the funeral)will be investigating it and that HUMANS MAKE MISTAKES!!!!! I'm sorry but that is just a diabolical comment- I could accept 1 maybe 2 mistakes at a push but not all this and to have the lady completely ignore me is a total disrespect and unprofessional. For such an emotional time was made a lot worse due to the "HUMAN MISTAKES" and to be ignored and fobbed was has made it worse. I have waited a long time to write this review to give Rowland a chance to make right their wrong doings but they seem to not care about us as they have their money so wy bother with us and our feelings. BE VERY CAREFUL IF USING ROWLANDS including handing over such a large amount of money because they don't care!
7 years ago (10-04-2018)
Rowland Brothers managed all matters in a perfect manner, They were sensitive and organised throughout. I have no hesitation in recommending them to others. Thank you for your support.
8 years ago (11-09-2017)
Respect to everyone who works there so polite and understanding took good care to make sure everything was perfect for my Nan
8 years ago (02-12-2017)
Honestly everything was dealt with in the most compassionate thoughtful and proffesional way. I have had to deal with other funeral directors before, and certain things we were not informed of during the process. But rowland brothers guided us through every thing that needed to be told or would like , At a passing of a loved one you would not like to look back and think " Oh i wished i had had that at the funeral". With rowland brothers you will be in excellent care. Thank you
8 years ago (24-09-2017)
We have recently used Rolland Brothers twice in quick succession, for my father in June and my mother in law in July. Their service was of the highest quality, the way they handle it when we arranged the funeral and one the day, w could not fault them. They were compassionate, caring, yet professional, I would highly recommend them.
8 years ago (18-08-2017)
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