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Rocket Aquatics

  1. Bedford
  2. Bedford Aquarium
  3. Bedfordshire Aquarium

Reviews, get directions and contact details for Rocket Aquatics

Rocket Aquatics
Address: 24 Home Farm Way, Westoning, Bedford MK45 5LL, UK
Phone: 01525 888295
State: Central Bedfordshire
City: Bedford
Zip Code: MK45 5LL

opening times

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: Closed
Sunday: Closed

Update Info

related searches: Coldwater aquarium, Aquarium without cabinet, Ad Aquatics, Aquatics Hertfordshire, Aquatic Supplies, Onlineaquarium, Online aquariums, Fish tanks
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Reviews
Worse experience ever! I ordered a fish tank after a few days i used their contact form to ask when it would be dispatched. I got a reply apologising and saying it would be dispatched early this week by next day delivery. So i wait and nothing not even an email. So i contact them again to cancel. I get a reply asking why as it would have been dispatched in 2 days. So first they lied the first time about when it would be dispatched and second it should be obvious why. Don't advertise 1-2 delivery if you can't do it. I recommend to everyone they should avoid this company at all cost unless you want to keep chasing them up and want to wait a long time for your items.
7 years ago (16-12-2017)
I drove 45 miles to visit Rocket Aquatics in order to buy something I desperately needed today. My sat nav unexpectedly took me to a residential address. I called to ask for directions to the shop to be told that they are an internet only company and although they do sell to visiting customers, it can only be done by appointment. Nowhere on their website does it state that the published address is not a shop, or that paying customers must make an appointment to visit. In the end I took my business elsewhere to a relatively close company just outside of Henlow. Poor show Rocket Aquatics, poor show!
7 years ago (07-02-2018)
Ordered an aquarium and various other items that were all in stock. Received a phone call the next day, saying that the aquarium I ordered was now out of stock, but they could offer me the next size up with a discount (but I'd still need to pay the extra money). After a bit of searching around on the internet, I found the same aquariums available on the manufacturer's website for sale, at a significantly lower price! I promptly turned down their offer and cancelled the whole order and received a full refund. Purchased a different aquarium elsewhere at a much lower price
7 years ago (16-10-2017)
I have tried to order from this company on 2 different occasions, and neither of the items turned up in the 1-2 days delivery window. At the first time I ordered a fish tank on Monday as I was planning to set it up that weekend. On Thursday I decided to call them to get an update, as I have not received a dispatch notice about the item. The lady on the phone claimed that they only had 1 of the tank in stock and sadly they found on inspection that it was broken, so decided to order another one from the supplier but that will take about 2 weeks to be delivered for me. BUT if I am not happy with this solution, they are happy to offer me another product, that is currently in stock. I find it very weird that reading others' reviews here this seems to be a very common excuse for not delivering tanks... Anyway, I did not accept a replacement and asked my money to be refunded. Ended up ordering from another site the same day and the tank was delivered the next day. Only positive point about Rocket Aquatics is that they at least indeed sent me my money back. On the second occasion I have ordered a mini filter from them which was also listed as in stock. The same thing happened as before - after 2 working days I decided to contact them (this time via email) to get an update about the filter. To my surprise the item was out of stock again, but I was offered to be sent another item that is actually in stock... Again I refused and asked for a refund. So all in all the Real Time Stock Reporting on their website is a scam, and they actually have a very low stock of certain items only which they will try to offer as a replacement for you, in case you take the time and try to contact them to get an update about your order. If you won't contact them you will probably only receive your item in about 2-3 weeks, but definitely not in 1-2 working days! UPDATE: Rocket Aquatics has just contacted me with the following email: "We note your comments on Trustpilot and can assure you that we have been trying our best to resolve the problem and have today at last managed to collect an AquaEl Pat Mini Filter from the importers by insisting that they double checked their stock (which was showing zero). We spent some time in their warehouse and eventually found one. Your refund has already been processed and we don't wish to cause you any more inconvenience, so we are prepared to send it to you by 1st Class post free of charge if you agree to update your Trustpilot review accordingly. Please advise." Although it is a positive thing that they tried to resolve this problem, I still find it very questionable and offensive that they try to bribe me to change my review here by sending an item free of charge. Should they not lie about their stock in the first place, there would be no issues posted here. I would have been willing to change my review if they sent me the item without even mentioning Trustpilot, but as their courtesy is clearly based on this review, I am not willing to update the amount of stars given.
7 years ago (30-01-2018)
little nervous when ordered my trigon 350 after reading negative reviews but no need to worry , informed at each stage and delivered on time . Many thanks
7 years ago (09-03-2018)
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