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Robinsons

  1. Chester le Street
  2. Chester Le Street Real Estate Agency
  3. Birtley Real Estate Agency

Reviews, get directions and contact details for Robinsons

Robinsons
Address: 45 Front St, Chester-le-Street, Chester le Street DH3 3BH, UK
Phone: 0191 387 3000
State: County Durham
City: Chester le Street
Zip Code: DH3 3BH

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

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Reviews
We are extremely pleased with the staff of the Chester le Street branch. We contacted the branch to request any information of a property of our choice coming onto the market which they did so and we have now moved into our a property we wished for. The staff worked hard to complete the purchase. Thank you.
Sold my house with Robinsons. Their service was polite and attentive. I was kept well informed as the sale progressed. I'd use them again.
I sold my home through Robinsons a couple of months ago and the whole team couldn’t have been more helpful. I was really happy with the photos Michael had taken, they were brilliant. I was updated at every step of the process and viewings were made simple as the team communicated clearly with my availability. I had several offers made on my home from the very beginning and I think this highlights good estate agency as the listing was clear and informative. I had a couple of issues with needing the sale to go through quickly to avoid additional stamp duty abs Robinsons were extremely helpful in contacting the buyer to update them when I felt like the solicitors were not doing enough. Thank you to all the team for you help!
First class service and response to any questions- would thoroughly recommend the team and thank them for all their hard work.
Coffee / drink stop Stopped on way to and from Edinburgh on National Holiday trip. Lots of potholes in car park need mending and position of cafe coffee counter near outside door meant people were waiting outside to get in. Seems strange. However , we bypassed them and went in very pleasant bar area for a pint. Felt sorry for barman as he could not pull lager as it was so frothy, same problem on both visits so probably manager should sort that out. Otherwise pleasant enough and bar meals they were serving looked good.
Initially making contact via online enquiry i did not receive any follow up call or email. I visited the branch and a viewing appointment was made. immediately the attitude of the staff member made me feel i didn't want to deal with Robinson from the offset but i went ahead and viewed the property. Having viewed the property i submitted my feelings and an offer online and didn't receive a reply. I then called to discuss the offer and they didn't seem interested at all. again the attitude was awful. three telephone calls later i managed to get some sense and they advised my offer had not been accepted. they showed no interest at all in asking for increased offers etc and could wait to get off the phone. I prompted them to increase the offer and they said they would call the vendor and notify me if it was accepted but if i didn't hear from them to consider it had not been accepted, so not to waste each others time. absolutely unbelievable, these people couldn't sell a biscuit to a starving man!!
I would not recommend Robinsons, Chester-le-Street branch to sell a tent, let alone a house! 2 weeks after completion and im yet to get a call from them advising me of this. If I didnt have a great solicitor i wouldnt have been informed of anything. I always thought the estate agents role was to negotiate the sale of a property!!! I had to ring or call into their office for any updates. At one point the manager /valuer asked me if i was not in contact with my solicitor? Not meaning to be rude but exactly what was their role in the selling of my property?
Mr Hughes was very polite and efficient as were all of his office staff. Thank you once again.
We have had a few problems but are working through them - on the whole a good company
Brilliant estate agent
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