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Robert Ayling Funeral Directors

  1. Guildford
  2. Guildford Funeral Home

Reviews, get directions and contact details for Robert Ayling Funeral Directors

Robert Ayling Funeral Directors
"We are a funeral directors in Guildford, providing a range of funeral services at the lowest cost, guaranteed. You can visit our website to find out more. Whichever funeral you choose, you can be sure that both you and your loved one will be cared for by our compassionate team of professional funeral directors and arrangers. Our commitment to the highest standards at all times, across all our services, means that however you wish to say goodbye, there will never be a compromise on quality. Available 24 hours a day, we are here for you when you need us."
Address: 107 Aldershot Road, The Old Post Office, Guildford GU2 8BE, UK
Phone: 01483 567333
State: Surrey
City: Guildford
Zip Code: GU2 8BE

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

related searches: Upcoming Funeral Services Guildford, Guildford funeral notices, Guildford Crematorium funerals this week, Guildford Crematorium schedule, Death notices Surrey Advertiser, Crematorium diary, Latest death notices, Local Funerals this week
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Reviews
A big thank you to Sam, Abby and Rebecca for all their help and support in arranging my dad's funeral, which on the day was perfect. They also took good care of his ashes whilst the family arranged for their transport abroad, providing all the necessary documentation when we were ready to take him. The team at Robert Ayling are kind and compassionate people who provide an excellent service, during what is a difficult time.
The experience was mostly positive in that everything was handled efficiently at a reasonable price. However at one point on the phone I found myself in shouting match with them over matters I had already agreed and also implications that I had not given them relevant information. What I don't like is to be given bad news in a way that implies I already know about it. It is obviously a house style because when I raised a complaint with head office I received several communications saying things like "I can confirm that we do not record outgoing phone calls from our funeral homes" when of course they were not confirming as it was new information. The whole thing seems designed to cover up their own communication failures. It's fair to say there is a difference in recollection of the details of the contentious phone call, particularly who it was I was talking to. As a result I named a member of staff and they say it was someone else I was talking to. What disturbs me is that the person I named was given the task of ringing me to agree an outcome. That is not the right way to handle a complaint. Definitely not recommended.
All the staff were very compassionate and friendly. The service was exactly what we wanted.
We had no idea Aylings was the cheapest in town! We went directly to them because friends had used them before & we knew of their good reputation. From start to finish the service they provided was excellent. The staff are kind, compassionate, reassuring, highly professional and nothing was too much trouble. The funeral went smoothly and as well as could be hoped for. Covid restrictions prevented us having a wake. The Aylings team did not rush us as we spoke to friends & family after the service, which was much appreciated.
Everyone I dealt with was lovely: Rebecca, Sam, Abi. Sam was such a calm, friendly, supportive and all round lovely presence at the crematorium. They were all so kind to my mum too when she phoned. Thank you. Highly recommend.
Everything everybody that was involved at Robert Ayling Funerals,were excellent, and caring they couldn't have done any better,thank all of you so much
Abby and the team were caring, considerate and professional. They handled everything with care, respect and dignity.
Very good service who helped me when my mum passed away. They helped me arrange a funeral plan
Thank you Robert Ayling Services you were faced with a challenge for my brothers funeral service and you did it perfectly.
Although the funeral went just as planned and all went well. I would avoid using this service. They will not tell you until the day of the funeral that any outstanding costs will be passed to a debt collector, which will in turn effect your credit rating. They don’t do payment plans and don’t really seem to care about the effects this would have on people… people who have just lost a loved one. Not a nice way of doing things, especially given the service they are providing, you would think they’d be more compassionate. Received nearly £3500, and now want to pass £200 to a debt collector!
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The Clockhouse 400 meters
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