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RBS

  1. Chorley
  2. Chorley Finance

Reviews, get directions and contact details for RBS

RBS
"Welcome to NatWest Chorley. We offer a wide range of personal banking products that include bank accounts, mortgages, credit cards, loans and more. Alongside our extensive range of banking services, we offer businesses specialist sector knowledge in areas such as manufacturing and technology, as well as access to specialist entrepreneurial support. We champion potential and seek to create a better future. Visit our branch where our staff are ready to help you with any banking queries you may have, or you can find out more by visiting our website. Tomorrow begins today."
Address: 56 Market St, Chorley PR7 2SD, UK
Phone: 01257 269971
State: Lancashire
City: Chorley
Zip Code: PR7 2SD

opening times

Monday: 9:15 AM – 4:45 PM
Tuesday: 9:15 AM – 4:45 PM
Wednesday: 9:45 AM – 4:45 PM
Thursday: 9:15 AM – 4:45 PM
Friday: 9:15 AM – 4:45 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews
Had my account locked because of possible fraud attempt so had to go in this branch with id etc to sort it out.. the staff were very helpful and professional in resolving this for me. Rachel on the customer help desk was brilliant and sorted it in no time.. thanks again.
It's still there!! Always had good service from staff and managers over the last 30+years. Hoping the nobs up top don't decide to close it down!!
Unable to pay in a cheque via the app. Stopped by after work to pay in and the ATM outside doesn't allow you to deposit cheques. Visited on Saturday to find out they aren't open, only Mon-Fri now. What a joke, ended up going to the Post Office who were extremely helpful and I was able to deposit the cheque into my NatWest account. When I have been able to visit NatWest in the past I'm often queuing. Same issue as others have stated where staff won't man cashier desks because they're not allowed. Service has gone downhill rapidly in the past 10 years. Considering moving my money now as I get zero service from NatWest.
As an institution that plays an instrumental role in our daily lives, it is expected that a bank should exude trustworthiness, competence, and efficient service. However, my experience at NatWest Bank was so far removed from this standard that I am left wondering how the staff members manage to sleep at night, knowing they are actively contributing to the degradation of customer trust and satisfaction. From the moment I set foot into one of their branches, it was clear that something was seriously amiss. The level of disarray and confusion amongst the staff was mind-boggling. I found it increasingly baffling that a financial institution could be run with such a lackadaisical approach, the echoes of incompetence reverberating off the walls. The tellers, who are expected to be the frontline soldiers in providing seamless customer service, seemed to be at odds with the very concept of banking. Simple requests were met with blank stares, while more complex inquiries were bungled off to a saleswoman with a staggering lack of understanding. It was a spectacle of inefficiency and incompetence, which left me questioning whether these individuals had received any professional training at all. Equally, if not more disturbing, was the apathetic attitude of the management team. Their approach to dealing with customer queries was dismissive at best, and outright disrespectful at worst. The apparent lack of leadership and accountability was a vivid representation of the chaotic world they have come to accept as normal. Perhaps the most troubling aspect is that these employees come to work every day, evidently unbothered by the subpar service they offer. One would hope that their moral compass or professional pride would intervene at some point, yet it seems this is not the case. I found myself perplexed, wondering how they can clock out each day, satisfied with the knowledge that they have done their job when the evidence of their inadequacy is glaring. The process of applying for a balance transfer credit card should be akin to a walk in the park on a sunny day - straightforward, hassle-free, and pleasant. But, unfortunately, at NatWest Bank, it more closely resembles navigating through a dense, thorny thicket in the dead of night. Despite the fact that this procedure is a banking staple, and should be as streamlined as they come, the staff at NatWest Bank turned it into an ordeal that would test the patience of a saint. The requirements were poorly explained, necessary forms seemed to appear out of thin air, and the timeline for processing was as unpredictable as the weather. It was a process shrouded in unnecessary complexity and confusion, a labyrinth constructed by the very individuals whose job it is to guide customers through with ease. This glaring failure to handle such a routine procedure reiterates the pervasive culture of incompetence that seems to have taken root at NatWest Bank. In conclusion, it is truly disheartening to encounter such a profound level of incompetence, especially in an industry that should be built on trust, efficiency, and excellence. NatWest Bank's performance is a stark reminder that without a dedicated, well-trained, and customer-focused staff, even the most established institutions can crumble under the weight of their own ineptitude. I can only hope that this review serves as a wake-up call for them to turn their ship around before it's too late.
I went in the bank and was chatting to a member of staff at Chorley branch last week with a lady called Becky we was speaking and I told her that I had recently had a still birth today I received a parcel it was a box full of treats and a note from her and the NatWest staff! wow all I can say is what an absolute dimond this women is! How thoughtful of her to go out her way to do this! Thank you so much for your kindness I am absolutely over whelmed I wish you all the best for the future Becky thank you again
Fraud section rang me to request clarification.When I rang back after a long conversation 25 minutes 33 seconds for initial call, I was informed I needed to visit my branch, there was no mention of paperwork I needed to take with me. I rang fraud section back on two occassions first call lasted 6 minutes 32 seconds and second 18 minutes 30 seconds on every occasion phone was disconnected. I therefore went to the branch after waiting 25 minutes I eventually presented my passport, utility bill and debit card to a bank employee. I outined my problem and waited while she contacted fraud section. After a further 32 minutes of conversation, I was told I needed to return with the details of the account wished to make the transfer to. The local branch employee apologised for the situation but said there was nothing she and after referring to her manager could be done at branch level to resolve the situation. Having banked with National Westminter bank for over 60 years I feel totally let down by the bank. They obviously have a fraud section that is power hunger and intent on mounting vendettas against its customers. Well not for much longer with me. Bye Natwest.
Only one person on the paying in desk with a large queue waiting but three assistants at the front of the bank stood around? To make matters worse one of them directed me to a paying in screen against my better judgement which apparently couldn't deal with my needs paying in cash at a bank??? So I am then sent to join the queue I was originally going to join but by now it's increased by three more people!! When I finally get to the desk I am told that I can't pay my money in because I don't have my paying in book with me although I have my sort code and account number and it's my local branch? Instead of leaving I challenged the cashier and she then changed her mind and said that she could pay it in with their own slip?? Please stop keeping customers waiting when you have staff available. I understand that you want to signpost people to the automatic tellers but don't do it at the expense of people's time. You may educate some but you are alienating too many others.
Went to the Nat West Bank in Chorley, on the 22nd November 2021. I required help. The task was bigger than I anticipated. However, on discussing the concerns with Raquel Woodward, who was on the customer reception desk.Raquel, remained, steadfast, supportive, personable whilst remaining professional and determined in understanding, and resolving my problem Raquel, gave her time to me, enlisting another staff member ' Joe' to also help ,and resolving my concerns. I would like to thank Raquel and all the staff who helped in resolving my problem . Thank you very much. Shirley Johnson Raquel,
Sad to say my experience was almost identical to voncourt's description. The management and staff at Chorley appear to have no perception that their customer's may not want to spend their entire day at the bank trying to complete simple activities.
Arrived this morning to find the bank closed. The website says its open. It's open between 10 and 3 Mon to Fri to keep people safe. Well it's certainly keeping me safe as I'm in work everyday so there's no chance I'll be getting there any time soon. It's utterly pathetic.
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