Quad Club

Lovely staff with good facilities including sauna, steam room, jacuzzi and lockers. The lunch in the conservatory was very picturesque. The gym was small but a good variation of equipment for most. Only loses a star because we couldn't have our treatments as the therapist was unwell. However, other guests seemed to have theirs, so why we couldn't wasn't clear. We were compensated and we enjoyed our experience overall, so not a huge complaint!

Beautiful hotel, me and sister throughly enjoyed our stay. We both had full body massages which were beautiful. And dinner was stunning. Will definitely be going back

This hidden gem was just what was needed - a fabulous place for a quick getaway. Although our voucher app wasn't working, we were quickly slotted in for a 25-minute neck, back, and shoulder massage by a lovely spa receptionist at the 'Quad Wellness & Spa' which was simply *chefs kiss*. Fabulous customer service, super friendly and it was also lovely talking to a spa receptionist, Charlie, for a bit too The spa section included a sauna, steam room, jacuzzi, and pool lockers included which were all so refreshing! My masseuse, Iryala, was lovely and had a touch of an actual angel - I literally didn't want my massage to end my partner said his masseuse, Actem, was also amazing! The snacks included in the Afternoon Tea date were also so tasty - especially Jasmine Tea and the scones! Overall a beautiful 10/10 experience, all staff were lovely, and I would definately highly recommend for an overnight stay! Thank you again for a brilliant time!

The outdoor spa wasn’t working, the toilets weren’t clean. But the massage was the real problem. The guy has no idea how to massage. It was terrible. Or appointments were moved without notice because the “therapist” was running late. He then did one move, running his hands up my back, at speed over and over. There was no massage at all. He moved at the kings of speed where it’s as if he’s trying to get it finished. There were no techniques and muscle groups massaged. It was like getting a massage from someone who has never given a massage before. He then got the hot stones and ran them along the bones of my spine and not the muscles. Not relaxing in any way. Really uncomfortable. Then he balanced the stones and had to keep swapping them and moving them to stop them falling off. More than once he flung water over me getting the stones out the water bath. He rubbed oil up and down my arms and legs but no massage took place. He squeezed my feet and pulled my toes but again no massage. He asked me to turn over and draped a towel over my head with no warning then knocked my head out leant over me to move my arms. Just ridiculous. To make matters worse he had sharp uncut nails that caught my skin. My mum had exactly the same issues with her massage. Then at the end he reeled off a pattern of instructions at top speed and left. It was like he had no time or interest in being there. It was truly awful

Avoid the place!!! When I joined the club there were no parking space available although in the contract says free parking. I’ve been there a couple of times and had to return home. I was asked to come after 6 pm or after 12 when I could find parking space. I came after 12 but I wasn’t allowed to come with my daughter guest as children were not allowed after 12. Before 12 or after 5 you cannot use the pool as it’s full of children and after you cannot! The staff were not supportive and I would say that they were quite rude and they did not accommodate for the money paid. I am waiting to get my money for the membership back as I haven’t used it as per the contract. Avoid! It gives more stress and unpleasant experience rather than the opposite.

An amazing back, neck & shoulder massage by Karen! Had countless knots and these were worked out! Great massage & service

Booked a spa day with my mother, sister and grandmother. They kindly rearranged the day for us as I was medically unwell and we could not attend. The spa staff were friendly and helpful overall. The massage was decent. However I was surprised at the facilities in the spa, they need redoing really and for the price we paid I expected a bit better. The ceiling needs replastering, the water fountains need modernising and the showers felt like being at my local leisure centre. With a revamp it could be really nice. I was also a bit surprised at the pricing for lunch, it was £30 for two courses on a set menu, but the burger i had which was £25 was £15.50 on the general menu? This wasn't explained i think when we were booking the lunch before so think some transparency would be valued as I felt £25 for the halloumi burger was too expensive.

There is no way the massage should be described as a massage. The so called masseuse had one move which he repeated over and over at top speed. As if he wanted to get it over with. He ran the hot stones repeatedly over my spine and not the muscles. He flung water over me more than once as he got the stones out the water. There was no massage techniques used and no muscle groups massaged. To make matters worse he had uncut sharp nails. It was the worst massage I’ve ever had.

The other bad reviews are spot on about the SPA it’s such a shame I didn’t read them before booking. I booked via BuyAGift for a spa with afternoon tea. Firstly they’re IMPOSSIBLE to get hold on via telephone, they rarely respond to emails - seems more like when they can be bothered they’ll respond. They booked us in for treatments on the wrong date, stated they sent two emails confirmations - never of which I received! They then basically washed their hands of me and my voucher when they didn’t bother to reply back to my cancellation email which was within the timeframe allowed and now won’t rebook us. They have forgotten that the voucher is valid for 12 months - of which will be up in July 2022 it’s now June 2022 by my cancellations that’s still within 12 months! DO NOT BOOK PLEASE! I am now trying to get my £100 back from BuyAGift, hopefully! If not I will be contacting the Ombudsman.