Pure Gym

I tried to cancel my membership but the app says I need to email since I have a fixed membership account. So I did 2 days before billing date but got a response exactly a day after billing date saying I need to use the members area on ‘your profile’. I explained that I already did this and was then asked for account details which I already provided in my first email with the cancellation request. Upon providing the same again and asking for a refund for the amount billed after my cancellation request - I was told they cannot refund since i did not ask to cancel 4 days ahead. And then the email also states again the steps on how to cancel membership through app like I already did not try. Cancelling a membership should not be this difficult. Most importantly, you cannot deny a refund for a month that I will not use the gym for, it’s like you took my money without providing me the service - isn’t that wrong? As a customer who was going to rejoin the gym after a few months I can now say I won’t return to PureGym ever and so will my family. Steve from membership services is the person who handled my case via emails.

very good gym, a lot of good equipment, friendly staff and what is important is a well-kept and clean gym

Recently upgraded - the refurbishment went well and is great looking - some new pieces of kit...

Great gym. Free parking, friendly staff and decent levels of kit. 24 hour opening is a must for me so it’s a no brainer.

Good wee gym made massive gains and now have a 6 pack

Visited 3 times for classes this week during working away as my usual gym is in Leeds. Great place and very friendly. Loved the mix of classes and the instructors were all fab! Will be back next time I'm over.

Overcrowded. For January most busy month they made promotion 50% off first month and no contract fee. Too many cardio machines too few benches. Not enough 10kg and 5kgs plates. No weight shelves. Weights are everywhere. Gym staff talk with friends. I seen once someone from staff actually tied up a place. Gym is filled with casuals and instastories, hug machine for 30mins. About 1/3 machines are damaged. No maintenance for months

Gym member for a few years now. Does the job. Showers can be slippery as on a slope and only gets a deep clean through the night. Quite a lot of users so can be quite rank as the day goes on. Not as well maintained as the city centre gyms

Directions to Pure Gym with public transportation

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