Pinewood Hotel

Came for a wedding and to meet with kids so stopped for 3 nights. Booked room in January as it was filling up fast with other wedding guests on the Saturday. We where put god only knows why a disabled room! There was no toilet seat cover a wet room that just flooded the whole of the bathroom requiring towels to mop it up so you could use toilet after a shower. It was dirty and very dated cracked tiles on floor and wall and stank! The room it self was dark and still no air conditioning but you can't even open windows so we where all sweating in the humid weather, again fans where provided after asking 6 times on Saturday! The food is good but like the drink to expensive. The one star is for the staff who where very helpful and went out of the way to help us. Wedding was lovely 😊 Needless to say we won't be returning.
1 7 years ago (10-07-2017)

As mother of the Groom I would like to thank all the staff who were very professional at his wedding on Saturday. Coordinator was helpful throughout the planning and everything was in place on the day, serving staff were excellent, all our guests were equally impressed, did not hear a bad comment from anyone. Food was great. I had a lot of my family stay overnight at the hotel and they all found the rooms comfortable and those that stayed said the breakfast was excellent. Thank you all so much.
5 7 years ago (19-06-2017)

Delicious dinner in the restaurant. Great fresh cooked to order breakfast plus buffet. Comfortable room. Helpful staff. Wifi a bit iffy.
5 7 years ago (16-09-2017)

On check in we were informed that breakfast would be latest half 10 we came to breakfast at 10 to then be informed by another member of staff that it was latest 9:30 and that was that, so with 2 children and a 3 hour journey ahead they never offered us anything, we had also paid the extra £25 for early check in that they knew nothing about, overall very poor customer service, showers either red hot or cold, areas of tiling in bathroom very poor, the room itself was of a decent quality and clean- left the place feeling very frustrated.
1 7 years ago (09-10-2017)

Very helpful and friendly. And a great meal. Lovely hotel and grounds
4 7 years ago (30-09-2017)