Pertwee And Back Ltd

Phoned to enquire about a used Ford Kuga priced at £14750 on 17 Feb. I was put on hold for 5 minutes waiting for a sales person to pick up the phone. I hung up in the end due to waiting for such a long time. I called back 10 minutes later and I was transferred to the rudest salesman I have ever encountered. When I calmly asked about the car his reply was “listen, I’m really busy so just slow down I’m dealing with another customer at the moment”. I have never ever been insulted like that as a customer before. I explained that we were serious cash buyers and that he had lost a sale due to his poor attitude and rudeness. All he had to was to take my number and call me back half hour later, I have no problem with that. We bought a Kuga that day from another local dealer. I do not recommend at all.
1 7 years ago (18-02-2018)

I could not be happier with the service I have received from Pertwees who over several meetings, phone calls, test drives and email question answering spent a huge deal of time discussing options and helping me spec a Ford Transit Connect van. They then updated me regularly on the build date and anticipated delivery date and rather than the quick hand over of keys and run through I had expected: very kindly spent a couple of hours going through a plethora of different things from the engine bay, seats and various functions to the extraordinarily vehicle info and satnav system. Their price for the spec of van i wanted had been most competitive amongst four companies I tried in Norfolk and Suffolk; whilst their customer service proved to be thoroughly exemplar and I will not hesitate to return to Pertwees when the time is right. I love my new van :-> many thanks
5 7 years ago (08-12-2017)

Picked up a Transit on short notice. Very helpful service and good prices
5 7 years ago (04-02-2018)

My hole experience from there service department was shocking from start to finish could not diagnose problem with car even though they had a fault code just said was a pump was not pumping when connected to power which turned out to be a solenoid not a pump and just said need to replace more parts££££££ all the gear but no idea
1 7 years ago (21-02-2018)

Receptionist likes funny sir names! Good service.
4 7 years ago (31-12-2017)