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Not Just Silver

  1. Weybridge
  2. Chertsey Jewelry Store

Reviews, get directions and contact details for Not Just Silver

Not Just Silver
Address: 16 York Rd, Weybridge KT13 9DT, UK
Phone: 01932 842468
State: Surrey
City: Weybridge
Zip Code: KT13 9DT

opening times

Monday: 9:30 AM – 5:30 PM
Tuesday: 9:30 AM – 5:30 PM
Wednesday: 9:30 AM – 5:30 PM
Thursday: 9:30 AM – 5:30 PM
Friday: 9:30 AM – 5:30 PM
Saturday: 9:30 AM – 5:30 PM
Sunday: Closed

Update Info
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Reviews
really helpful when i went in for a pair of earrings, showed me a wide selection and the overall price was good nd reasonable. nice friendly staff and good customer service
7 years ago (02-04-2018)
Very poor experience at Not Just Silver on 06.09.17. Unexpected and unjustified request for additional charge and extremely rude reaction from staff when I said I was not happy to pay. I took a pair or earrings in for repair (one was missing a stone) and was quoted £28. I received a phone call advising that the charge would in fact be £30, to which I agreed. When I collected the earrings, the repaired stud had been cleaned and polished (I had not requested this), but the other had not. This caused them to be mismatched; they looked completely different in terms of colour and shine. I said I was not happy, and was informed they would send the second stud to be polished so that they would look the same . When I attended to collect, I was asked to pay an additional £18. I explained I was unwilling to do so because I had not been told there would be an extra charge, I had not asked them to clean and polish the first stud (only to replace the stone) and that common sense would dictate that if they chose to clean/ polish one of a pair, they should also clean the other at the same time. The male member of staff immediately reacted in a rude and angry manner. He struck out the charge with his pen, slammed his book closed, and shouted, "this is what happens when you try to do a favour for someone" (Im not sure what "favour" he had actually done). He shouted "Good day to you" in a dismissive and angry tone. When I attempted to reason which him, he again told me "good day to you!!!" in a loud and angry voice, effectively telling me to leave his shop, which I did. I sent an email requesting an apology for his rudeness, but received no reply. I would not use "Not Just Silver " again and would not recommend it to any of my friends.
7 years ago (07-09-2017)
Really poor service. The lady took our order for an engraved 50th birthday present. She could not fulfill our order and cancelled at the last minute without a hint of remorse or even the smallest of apologies. In fact the only thing she did do was hang the phone up, and refuse to answer it again. Really poor show, from a really poor lady from a poor jeweler who thinks she is better than everyone as her shop has a Weybridge postcode. We then used Amazon who managed our order, and delivered it within 12 hours.
7 years ago (07-10-2017)
Good selection and range of prices and excellent friendly service.
7 years ago (13-12-2017)
Very helpful and willing to go the extra mile...a real find
7 years ago (13-12-2017)
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