Northwood Edinburgh

Reviews, get directions and contact details for Northwood Edinburgh

Address: 13 Comely Bank Road,, 13 Comely Bank Rd, Edinburgh EH4 1DR, UK

Phone: 0131 343 1717

Website

State: Edinburgh

City: Edinburgh

Zip Code: EH4 1DR

opening times

Monday: 9:30 AM – 5:00 PM
Tuesday: 9:30 AM – 5:00 PM
Wednesday: 9:30 AM – 5:00 PM
Thursday: 9:30 AM – 5:00 PM
Friday: 9:30 AM – 5:00 PM
Saturday: 9:30 AM – 12:00 PM
Sunday: Closed

Update Info

related searches: Rettie Edinburgh, Northwood UK, 1Let edinburgh, Northwood Lettings, Clan Gordon Edinburgh, Northwood flats, Estate agents Edinburgh, Belvoir Edinburgh

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Reviews

I would highly recommend using Northwood. I have rented property through them for almost 12 years now and have just moved into my 4th property with them.
The staff have always been lovely any time I have needed to get in touch. They are friendly, always helpful and have sorted out any issues as quickly as was possible.  Once when my heating broke down in winter and there was a slight delay with the contractor/repair company, Northwood offered to buy me some heaters and drop them off personally, until the issue could be fully resolved. 
I have never had any problem with them as a company and my experience has always been positive.
Tenant and owner are protected from potential deposit/refund issues as Northwood take photographs of any wear and tear over the years and I have always had any deposits returned in full. I would say that if you are a decent tenant, you look after the property well and communicate with them when you need to, then you can expect a great service in return. 
I would recommend them to anyone.

      
      
      
 7 years ago (28-04-2018)

Northwood have been helpful, polite and promptly professional resolving a surprising number of issues when I moved into rental. Highly commended!

 7 years ago (25-04-2018)

Never had such a horrible experience renting.

Had 2 properties with Northwood. Nothing but issues. In the first property for 6-8 months before they moved us out due to owner wanting to sell. Not their fault, but we were faced with more hassle than it was worth thereafter. 

The property was not clean when we moved in. Cleaners equipment still in the hall. When I mentioned this to Northwood, they simply offered to send cleaners back to finish the job, while we were living there. The oven had dirty trays covered with tin foil , the oven door did not have a seal on it and we couldn't use it for 2 weeks until they sent an engineer out. Not a great experience for people moving in to a new home. 

When it came to moving out, things only got worse. In both properties they found things to pick out that were not checked on move in to charge for. Like dust on top of the skirting boards behind the couch. When we moved in, there were no pictures taken behind the couch. When we moved out, they did things like pulling the couch back and noting the dust on the skirting behind it. 

They were looking to charge us for a burn in the carpet that was hidden under the bed when we moved in, claiming that it was our fault. When I asked them for proof in pictures of before and after, they sent me pictures of 2 different spots on the floor. When I questioned this, they then changed the tune and started talking about us not amending the inventory for the burn when we moved in. The burn was hidden. That is why.

Terrible experience overall and there isn't enough time to go through everything but it's all documented in pictures and emails. I'd be interested to hear their public response to this.

 7 years ago (25-10-2017)

Owners and renters beware
My partner and I rented with Northwood for 8 months and they were simply terrible. We were able to get out of what should have been a 12 month lease as Northwood broke the terms of the lease by allowing people to come into the flat without our authorisation (terrifying and violating to come home and find your things moved). After speaking to Citizens Advice, we found out that in addition to the unauthorised entry, they had also illegally charged us a double bond and illegally forced us to get renters insurance. On moving out they charged us £50 for a window clean (despite the windows not being clean when we moved in) but struggled to provide a receipt for the clean when asked. They finally did provide a receipt however it seems unlikely that it was genuine. They also attempted to charge us for additional days rent and it was only after 
a number of emails and calls they withdrew the incorrect charge. Advice for renters: check and challenge everything they charge you. Advice for owners: high turnover of tenants due to poor estate management ultimately costs you rental income.

 7 years ago (25-04-2018)

I really don't like to complain, and I don't want to rate just one star or 2 because I am at the end so happy I have got this flat!! The good thing was I've never had any issues with the flat so I didn't have to much to ask from the agency so I cannot say they are good or bad at customer service as I didn't have too much to communicate with them. Those I spoke to were nice and polite. Fiona in particular was really nice, she was the one who showed me the flat and processed my application. A lovely person. Stuart was also nice and released my deposit very quickly. But I feel I also have to say the negatives:

When I moved into the flat the intercom was not working and I was told it would be fixed. 1 year and a half after and the intercom was not fixed.

I have had several times when I was sleeping and I woke up with someone in the house. Apparently there were gas engineers and someone to change the smoking alarm who were given a master key to enter the property but who didn't bother to knock the door. I am a light sleeper and always hear when somebody knocks the door so it wasn't that I was sleeping like a log and I couldn't hear them knocking. I heard when they turned the key to open the door and when they came inside and I was in my pyjamas, imagine how awkward. One time  a lady from the agency phoned me after the gas engineer came into the house like that and she apologised that they had forgotten to mention that the gas engineer would come and do the routine inspection to the boiler. Not very nice to be invaded like that. Has never happened before with private landlords.

Apart from sending us notification letters with them undertaking routine inspections every 3 months, I have had almost no communication with them for 1 year and a half. Initially we have signed a contract with them for 1 year. 2 months before the end of the lease they phoned asking if I wished to extend the lease for another 6 months which I was more than happy to do because I really liked the flat and I didn't want to move out. HOWEVER they have never ever mentioned the owner WAS SELLING THE FLAT!!! No mention of that. Well after that no communication at all with Northwood. After a few months they emailed me telling me the owners would come and measure up the windows. Nothing more. Well the owners came and asked us where we would go next, what our plans were. We were kind of astonished..looking at the owners not knowing what they were talking about... .Eventually they told us: "Well we are selling the flat, did the agency not tell you that?" Well...no, they didn't. That was the most awkward moment. The owners were lovely people, I liked the flat so much that I decided to buy it. Towards the end of completion of purchase I have found out that Northwood actually wished to CHARGE THE SELLER a percentage from the selling price because "THEY INTRODUCED THE OWNER TO ME". What a joke. So they have HIDDEN from me the fact that the owners wanted to sell the flat (they were aware of that when they asked me to extend the lease for another 6 months), made me just extend the lease (it would have probably been more difficult to find a tenant for just 6 months) and gave me and my boyfriend I was sharing the flat with a notice to REMOVE ourselves FROM THE PROPERTY one week before Christmas...that's when the letter of "REMOVAL" came. Our lease would have ended on the 4th of February and they sent us that letter before Xmas. Again without mentioning anything about owners selling the flat. I was already in process of purchasing it but imagine if the owners had never come to measure windows. We would have found out one week before Xmas that we had to evacuate the flat at the beginning of February. I would have never had the chance to buy the flat if I hadn't met the owners. It was just my luck I met them. And they want PERCENTAGE from the selling price. Fair enough if they had told us about owners selling the flat, they would have deserved the money but they haven't so beware what you sign as they will not help you sell but only charge you.

years ago (27-02-2018)

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Northwood Edinburgh

Reviews, get directions and contact details for Northwood Edinburgh

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