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Newhall Hotel

  1. Sutton Coldfield
  2. Sutton Coldfield Hotels

Reviews, get directions and contact details for Newhall Hotel

Newhall Hotel
Address: Walmley Road , Sutton Coldfield B76 1PH, XWM, GB
Phone: 0121 378 2442
State: XWM
City: Sutton Coldfield
Zip Code: B76 1PH

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Reviews
Overall really enjoyed our time here. We each booked a massage and had Steph who was incredible! My first massage and definitely not the last. The staff were all quite pleasant apart from one older lady we encountered in the bar/lounge area who was dismissive, stand offish and patronising, I don’t know if this was because we were young guests early 20s. That being said, all of the waiters and serving staff were lovely! Especially Chloe in the lounge. The room was beautiful and clean and we both enjoyed the facilities available. The spa was okay, however I didn’t know children were allowed inside the spa area. If you’re going for a relaxing spa day/weekend, screaming children and mothers with no special awareness doesn’t exactly add to the experience. I would return but maybe on a quieter weekend or visit the spa early in the day before check in time. Food & drinks: We both had a pizza in the lounge which was great value for money and absolutely delicious. Would highly recommend. Great gin selection and breakfast buffet.
We had an afternoon tea for my nan’s birthday and it was lovely. The location is beautiful, the food was amazing and the service was exceptional. Our server, Hannah, was so lovely and she really paid attention to us and made sure we had everything we needed. She overheard us say it was our Nan’s birthday so she bought out a little something for her. Thank you so much for helping make the day so special.
The hotel staff were friendly and helpful. However when it came to the afternoon tea itself things were not all great. It was my partner's birthday and they said they would do a nice additional plate with chocolate writing. It never came. That's relatively unimportant as I could've asked for it again but decided not to. What was really poor was that, it took ages to be asked if we wanted drinks and how the food was, about 30 minutes. And when we did order drinks, I checked back 5 minutes later, they hadn't started making them. I checked back because in that time they brought some newer guests their drinks, and also a bowl of water for their dog. I'd recommend the place as it's lovely. The food was good, atmosphere was nice. Just had a couple bad servers.
Our wedding at New Hall this August was simply amazing. The whole process has been brilliant, our coordinator Becky was attentive, professional and so organised. Every phone call or email exchange we had was pleasant and actually fun, never stressful. Our menu tasting with Nat was perfectly done and all the food beautiful! Ashley practically became our personal barman and he was just lovely. Our wedding day was perfect, Izzy deserves all the praise and awards available for keeping me calm, updated and sane! She is a credit to your hotel, genuine, lovely and thoughtful, exactly what you need on your wedding morning especially! Continuing throughout the day she was by my side for anything I needed, any Brides or Grooms of the future are so lucky to have her. Sarah on reception was honestly spectacular! It felt like we'd known her for years, she was an absolute God send! John is also wonderful, really calm and attentive, dealing brilliantly with anything and everything we asked. Nat handled any issues or requests we had on our day with ease and efficiency. She truly felt like a friend and I can't speak highly enough regarding her dedication to ensuring our wedding ran perfectly. My mum fell quite early on in the day her fault may I add, and she wasn't even drunk! and the care shown to her, particularly by Nat and Sarah was of the highest standard. All of our guests have said it was the best venue they have been to and that is down to all the staff I've mentioned, plus the bar and waiting staff who were wonderful. Thank you New Hall.
It's a really nice place with great rooms, a little tired in places but that's part of the old hall charm. Service was brilliant shout out to Kris, staff lovely and non intrusive, although it all seemed a bit chaotic at times. Might have been the presence of Nigel Farage, which put me off my breakfast a little. Food and drink was great across the board. Beautiful grounds and spa. Although the individual scores are a 4, the sum of the parts makes it 5 stars.
Had the best experience! Spa was great Staff were incredible and nothing felt like an effort! Emma went above and beyond. Showed us around the building and talked through the history of it, completely unexpected but be we could not be more grateful for her doing this, as it added to the stay and made it more than a spa a weekend ! we absolutely loved it. We travel a lot and this is as by far one in our top ten :
I and my husband had a weekend break for our anniversary, he booked a master suit , and all I can say OMG its was amazing !!! everything is just perfect for our lovely weekend, the hotel it self is outstanding, we used spa and massage facilities , Our breakfast was absolutely delicious, staff super welcoming and very professional. If I could rates 10 stars I would do it , we been in so manny hotels in past years even in 5 star ones and new hall is my favourite one so far. Will I go again ABSOLUTELY . The girls in spa were so helpful with a skin care and advices that I was really needed, and I back home with some treats for my self. Our room was spotless and had absolutely everything you ever need, we had nothing short for entire stay , room service made sure everything is there for a whole weekend we stayed , in fact I just wanted to stay in the hotel all time as I felt so relaxed in there. If you looking for complete relaxation weekend I would advise NEW HALL HOTEL for you. Rooms: Super clean and so spacious, lovely atmosphere , gives you this royal feeling. Nearby activities: Spa , swimming pool , hot tub, sauna room, steam room , gym. Tenis course area. Safety: Everything to the standard Walkability: Super close from the car parking area, there is a places /park to go for beautiful walk. Food & drinks: Breakfast is very delicious and so much to choose.
We recently held our engagement party at New Hall Hotel, and I want to highlight the exceptional service we received from start to finish. Rebecca Barron, the Sales & Events Coordinator, was incredible—her support throughout the planning, the event itself, and even after, has been second to none. She was attentive, professional, and genuinely cared about making our event special. The venue itself is absolutely stunning, and the atmosphere was perfect for our celebration. The staff were friendly and welcoming, adding to the wonderful experience we had. Even after the event, the follow-up care from Rebecca and Helen Evans, the Sales & Revenue Manager, was fantastic. They really took the time to ensure everything was handled smoothly. Overall, the pre- and post-event service has been the best we’ve ever experienced. We highly recommend New Hall Hotel for any special occasion and would love to return in the future.
Used this venue to host a dear friends` "Celebration of Life" The afternoon tea with double cake !! was of the highest standard and all of the guests commented on how well the staff members looked after our needs. Attentive but not intrusive. From the our initial contact until the event yesterday, the event organiser Summer Marley was professional, helpful and empathetic. From the ample parking, the scenic moat to the Sir Alfred Own suite, the venue could not be faulted. Thank you New Hall Spa and Hotel
Me and my wife just want to thank all the staff at new hall hotel and spa. We spent the night at the hotel after getting married and I can’t praise the staff enough. Super friendly, great sense of humour in the restaurant. The food was delicious, room service was excellent. Beautiful grounds, relaxed swim in the morning. We will definitely be coming back for another visit, thank you all so much. We loved it The Johnsons. Rooms: We had the Rosary suite, very comfortable, large and specious. Nice views of the moat.
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