New Queen Street Surgery

Reviews, get directions and contact details for New Queen Street Surgery

Address: Syers Ln, Whittlesey, Peterborough PE7 1AT, UK

Phone: 01733 204611

Website

State: Cambridgeshire

City: Peterborough

Zip Code: PE7 1AT

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

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Reviews

I logged onto Anima at before 8am and by 8:02am all the appointments are gone until 8am Tuesday 25th June 2024 next day. I thought it was a glitch but after trying for the next 5mins I realised all the appointments weren't available even though today is a new day? The biggest problem with this surgery is the staff on reception and getting an appointment to see a doctor not the care, once you see a GP. It's a constant disgrace and nothing has improved since the 3 years I have been here. It's almost if they are deliberately trying to stop their patients accessing the surgey so this will lower their workload so employ less staff so they don't have enough capacity to answer the phones so they don't have to work hard and can keep within their budget on their NHS contract. I have screenshot the app and what it was saying to prove my point. The practice manager doesn't reply to complaint emails and I have found out that partners within the New Lakeside Group are given bonuses if they stay within their budget and its costs them money to refer you to the hospital so that's why don't refer you for treatment. There are a total of only 30 appointments available approx per a day 15 online and 15 either walk-in or by telephone. I would recommend if you want an appointment with a GP is that you phone NHS 111 and they will force them to call you back.

I contacted the surgery today for a telephone consultation about my mum.nUnfortunately all appointments had gone.nWithin 5 minutes Debbie rang back with a cancellation for us to speak to a doctor this afternoon.nI really appreciate Debbie thinking of us at this really difficult time and want to congratulate her on her telephone manner and understanding. She really has gone over and above for us today. Well done Debbie.nThank you.nGrant.

Very pleased with the process while attending the surgery for my flu injection.  Just having a knee replacement I didn't want to stand in a queue.  No worries there was no queue and so organised , with 3 doors open to receive patients for injections. Staff were very welcoming and put one at ease straight away.nSo pleased the process went well and easy.

Great staff and doctors. Always helpful, understanding and supportive. It's easier to get an appointment now and call backs are prompt. Thank you to all at New Queen Street, you're all amazing

I saw kyristie yesterday who was magnificent. She listened, didn't rush me even though she had other patients waiting. She carried out tests, spoke with doctor and didn’t let me leave until she thought it was safe too. Very caring, professional nurse who went above and beyond. Thank you so much

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New Queen Street Surgery

Reviews, get directions and contact details for New Queen Street Surgery

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