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Fitzwilliam Hospital

  1. Peterborough
  2. Whittlesey Hospital

Reviews, get directions and contact details for Fitzwilliam Hospital

Fitzwilliam Hospital
Address: Milton Way, South Bretton, Peterborough PE3 9AQ, UK
Phone: 01733 261717
State: Peterborough
City: Peterborough
Zip Code: PE3 9AQ

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related searches: Peterborough Hospital surgeons, Peterborough Hospital Departments, Fitzwilliam mole removal, Private hospitals near me, Peterborough City Hospital, Ramsay Woodland Hospital, The Hamptons Hospital, Private Hospital Cambridge
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Reviews
Fitzwilliam hospital is good hospital just out side of city center or south Briton. It has good facility as private hospital and tie up with some insurance providers like Helix or Mayfair. If you have referral the appointment get avaliable moderately. Helpdesk service can be more cooperative.
Just been discharged from a TKR on NHS. Cannot fault the whole team. Everyone caring, very thoughtful and professional and I felt the ethos of the hospital towards patients was 'go above and beyond' - from start to finish ! The fact that a particular team member gave me such a warm welcome to the ward on arrival and helped me to get to my car on departure when I was in pain, meant so much and was ' the cherry on the top' ! Many thanks to all of you.
Let me start by saying that my appointments with both Mr Goh and Dr Shriemevan were excellent, and I highly recommend them both. I have nothing but praise for them both. Sadly despite this, I’m quite shocked at how I was spoken to yesterday by a member of the imaging department reception team. This was my second time at Fitzwilliam. I arrived 10 minutes early for my appointments, checked in with main reception and was told to sit in the lounge. My name was called about 25 minutes later by a woman who came into the lounge and angrily told me I was waiting in the wrong area. Surprised by this, I explained I had been told to wait here upon arrival, but she continued to angrily say they had been waiting for me. I was made to feel as though I had done something wrong, despite the fact that I was simply following instructions. Once my ultrasound was finished, I was then told by the same woman to go back to the lounge where I had originally been to wait for my follow up appointment. Absolutely no apology, no warmth- nothing. The whole team felt frosty towards me, clearly believing I had inconvenienced them on purpose. There had obviously been an admin mixup somewhere, which I would never complain about because we are all human, but what I massively reject to is being spoken to so rudely- especially when I have chosen to pay and be seen by people who I thought would provide such excellent care. I was already feeling anxious sitting waiting and this made me feel so upset. Not only was this interaction completely unprofessional in its manner, but it also showed a total lack in any understanding of how a patient might be feeling who is waiting for tests. I’m saddened to have to leave this review as I had told so many people how positive my first experience was. However I feel it’s important to feed this information back, as quite frankly I left feeling upset and disappointed.
Cancelled my operation last minute which was very frustrating. Having said that, the staff are excellent, the rooms are superb. Treatment was incredible - all in all, you’re lucky if you’re able to go somewhere like this.
I was admitted for an overnight stay on Thursday 16th June for spinal surgery. The staff were so friendly and professional and made me feel so at ease but my blood pressure rose to such a high level that I thought I would not have the surgery. The nursing staff managed to regulate my blood pressure and off I went for my surgery. I can honestly say that all staff treated me so kindly and gave me clear instructions on my release as to how to look after myself during the healing of the wound. I would like to thank all the staff for making my stay a very pleasant one.
I had a TKR 22 March Mr Clifton was kind and explained the surgery both the pros and cons. I was an inpatient 3 1/2 days. All members of staff were professional kind and helpful. By all staff I include reception X-ray Pre op. The nursing was excellent, catering and the domestic team were helpful. Only one tiny blip was the first group physio, however I was allocated Mr Watson he listened and had a great treatment plan. Between Mr Clifton’s great skills and Mr Watson’s attention to details. I do recommend your team thank you.
I have nothing but praise from the admin staff, to nurses and Mr Ivan Vidacovich,sorry if mis spelt. It was discovered I have cervical cord compression after an mri, he spoke very openly to me, clearly guiding through things. When admitted the nursing staff were fabulous putting me at ease, my surgery went really well. And thanks to my consultants expertise I am now back working as a community nurse and enjoying my work. Also to my physio with whom I always saw the same person for continuity of care, absolutely no complaints. Grateful I never ended up in a wheelchair. You have all showed and continues to show so much care.
They say they treat all patients the same wether private or nhs however it appears if you are in terrible pain and need an mri urgently unless you are private you will have to wait 12/14 weeks as against 2/3 weeks for private. Never has disparity between rich and poor been so huge , surely it should be based on clinical need and not if you have money or not after all they decided to offer services to nhs patients and are paid by nhs just the same as if someone paid privately but with probably a huge discount so should offer same service to all based on clinical need, disgusting how they treat nhs patients, like second class citizens and should be ashamed of themselves. Will be reporting them for discrimination to relevant authorities.
The hospital staff are excellent. Always smiling and ready to help. Very friendly and approachable. The staff do not hesitate to work longer than their stipulated hours to help their patients and never have I heard them crib about the workload. Special thanks to the ward manager Rebecca who was very keen to keep the ward efficiently running, night S/N Sadie & Jane who were very kind & kept checking on patients, male senior S/N Jaco who runs a tight ship and takes good responsibility, bank S/N Titus from Zimbabwe who always works with a smile and is the most helpful nurse, HCA Patricia from Ireland who adds a very sensitive & humane touch to everything she does, the physiotherapist Jo Teesdale who has been the best, most helpful physio I have met so far, the ever smiling and helpful S/N Chanice. The Jamaican S/N Chernett with her infectious laugh and bubbly attitude lifting everyone's spirits & making sure she was on top of all ward tasks. A lot of Indian Keralite nurses esp. Josnie, Devu, Jilu who hold up great standards of nursing. The catering staff who work behind the scenes, the other support staff all make the hospital the best. I can say with great pride as a doctor that Ramsay healthcare should feel proud of Fitzwilliam hospital.
The ENT consultant I saw was very good. Unfortunately, as other reviews have mentioned, the reception/ admin is abysmal. Every single step of this process has been unnecessarily stressful and time consuming, requiring me to ring up multiple times in order to progress anything. Firstly, the reception had no record of my appointment because their system had gone down. Then, because I was a new patient and the system was down, I couldn't be assigned a patient number and couldn't have a blood test that day, and had to come in again to have one. When I arrived for my blood test a week later, they couldn't draw blood and I had to wait 45 minutes for another nurse to arrive to help. I was scheduled for a nasal endoscopy which I was told had to take place in the theatre due to COVID precautions. I was never contacted by the theatre at all. It was impossible to get through to them on the phone. In the meantime, the results from my blood test were never sent to my GP. I called the surgery multiple times and was told they would ask the consultant, months went by and I called again and again and heard nothing. Eventually, I called the surgery and was told that they had changed the rules regarding nasal endoscopies, I could book one to have in the surgery now, and the consultant would tell me my blood test results then. I'm glad I called, because otherwise I'm sure they would never have told me about this change! I checked at reception when I came in and the reception staff had noted the incorrect GP practice for me - the GP was one I have never been registered at and have never even mentioned to them or on the written forms. This is a totally unacceptable and careless error. The ENT consultant has written me a prescription and said she had sent it to my GP. I have had nothing sent to my GP despite asking reception to change the details of my practice. I try to get through to reception, nothing. Once I was referred to nurses who gave me the consultant's secretary's phone number - I call again and again, no answer and not even an answerphone!. The second time I was referred to medical records, who said they'd look into it - this was many weeks ago, still nothing. I am a private patient, I have insurance through work but am still paying part of the funds. If I was paying for this in full I would be furious! What should have been a simple single appointment has required 3 separate visits, and a wait of many, many months. To this day, the location of this prescription is a total mystery. Unacceptable.
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