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Nelson Post Office

  1. Nelson
  2. Colne Local Government Office

Reviews, get directions and contact details for Nelson Post Office

Nelson Post Office
Address: 3 Broadway, Nelson BB9 9AN, UK
Phone: 01282 698811
State: Lancashire
City: Nelson
Zip Code: BB9 9AN

opening times

Monday: 8:30 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 3:00 PM
Sunday: Closed

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Reviews
Disgusting service. Customers queuing out in the cold because there are only allowed six inside. There is no justification for it any more. The branch is huge. The premises inside are depressing, chaotic and with very bad space-management. No care for customers whatsoever. It is a shame for the Post Office.
Lady with glasses was extremely rude and unprofessional with my sister she told her one price then charged 1 pound told her to come back with my mum because she doesn’t understand yet she never explained then the manager was saying to his colleagues that they are wasting their time absolutely disgusting behaviour learn what customer service is!!! I’ll be back to make a complaint never again
September 2023. Run by a very rude older man. It was an hour’s drive to this, our most local visa collection post office. When we asked him to check again for a British Resident’s Permit that we knew has been at Nelson post office for 10 weeks, he said he’d already checked again and visas are only received on Fridays. We tried to ask a female assistant to check and he stopped her from doing so. He told my female friend not to tell him how to do his job & to get out of his post office and come back in two weeks. On the next Thursday, a male friend went to check and the BRP was there, claiming it had been received on the Wednesday. Obnoxious and inconsistent in his stories.
The Asian men are Rude, arrogant, ignorant, obnoxious, unethical, out and out liars. Pathetic service - Every time. I have actually officially complained the Post Office about them. I have received a written apology from the Post Office who told me they will be disciplined utilising their internal procedures. But I replied to say I want the two guys to apologise but more importantly to improve the quality of service, which we all as citizens and tax payers
Very rude man banging on window at us. Told us to go out and wait coz only 6 people allowed in but people behind us were allowed in. When we eventually got in, he banged at us again telling us to move elsewhere to put stamps on envelopes. We will not be using this Post Office again.
Great Post office in Nelson. Situated in a prime location. The staff are very friendly and hardworking. There are plenty of services this post office provides and at good prices too. The staff are efficient and provide solutions to problems. There are also plenty of products to buy from here such as envelopes and toys. The opening times are very convenient too. Would definitely recommend 10/10
I cant understand how this post office still open,the old asian man rudest person, i came to buy euros and wanted to use part of the payment in coins which was 50p coins £36 in total he say we not accepting that much coins, its still money or not??? i asked where can i complain about you not taking money,he say you can complain to Rishi Sunak Prime Minister he say he is not bothered about complaints, This guy should be replaced and he shouldn't work in Nelson post office
Rudest service I have ever experienced. I was told not to return if I was posting prepaid parcels because the counter staff "did not come here from India to work for free". Those words were said verbatim by the man who served me. I was told to go to Royal Mail sorting office in future if I had prepaid labels. I don't know how they get away with treating people so badly. Truly shocking.
The ladies that work there are lovely. The old man however is on a planet of his own. Politely challenged him initially why my e-scooter was not allowed in the shop to avoid theft outside as i left it to the side far away from anyone or anything. He got very angry and spoke to me condescendingly. Completely unnecessary uncle Patel. Uncle if you are reading this please come to my house for a cup of tea if you want to kiss and make up. I love u x
Terrible service miserable depressing place. out of date signage on door, saying closed until further notice, yet it was open. Has a maximum of six people in at one time. scruffy shop, old stock, dirty floors, stinks of damp. They have a maximum deposit of £500. So I had to go to another post office to deposit extra £100. I'm selling my shares in Royal Mail. this sort of service and the price of stamps/postage will destroy the company.
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