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Natwest

  1. Birmingham
  2. Birmingham Bank & Building Societies

Reviews, get directions and contact details for Natwest

"Welcome to NatWest Birmingham. We offer a wide range of personal banking products that include bank accounts, mortgages, credit cards, loans and more. Alongside our extensive range of banking services, we offer businesses specialist sector knowledge in areas such as manufacturing and technology, as well as access to specialist entrepreneurial support. We champion potential and seek to create a better future. Visit our branch where our staff are ready to help you with any banking queries you may have, or you can find out more by visiting our website. Tomorrow begins today."
Address: Broad Street , Birmingham B1 2HF, BIR, GB
Phone: 0845 605 1605
State: BIR
City: Birmingham
Zip Code: B1 2HF

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Reviews
At lunch time, the only chance most people get to go to the bank there is always a long queue and not enough cashiers...every single day. Why not cover for this? No planning at all, very annoying.
Turned up at 9.35 as branch opens at 9.30. Watched the whole branch having an open floor meeting through the glass doors but they refused to open up. They just looked at me almost smugly. Took zero effort to open up on time, zero to acknowledge a customer and showed complete disdain for myself and another guy waiting outside. Finally left after 9.40. Still not open
Despite being a customer for 20 years they refused to verify some documents that would have taken 5 minutes. Disappointed, annoyed and will be closing my account.
Attitude of Asian lady on enquiry desk yesterday was not customer friendly.i have been in for change for the store numerous times.was told abruptly this couldn't be done.i am a Nat West card holder.i for one will not be using this branch again.!!
Went in to do something I didn't feel able to do online, and was booked in and seen to quickly, and on a Saturday they still offered the service I required. The staff member who dealt with me - Charlotte - was very friendly and helpful.
Don’t understand why the staff in this branch jump on you when you enter, asking you personal questions about how much you want to deposit infront of other customers, very unprofessional. The staff all need to be retrained.
Very speedy service. Very organised with a queueing system, and staff even those who were training were friendly and worked very quickly and efficiently.
Soon as you walk into this bank a team member will approach You. I find this annoying to be honest. You can’t just walk in and queue you need to scan a QR code and fill out a a small form online before you’re given your position in the queue on your phone . It’s really annoying and long to be using my phone to get a space in the queue when I just want a statement. Going this bank is A 20 minute wait minimum. Last time I was here updating my phone number the system crashed. And I waited 30 mins. Find this bank to be trying to move into the future with technology but hasn’t reach that point.confused as to why there’s not a machine for statements to print.
This bank branch is one of Natwest's worst branches. The staff and above all the manager SANI of this is totally a person without education and without a point of communication with the client. Personally I have a bad experience with this branch no further than yesterday, it was impossible to withdraw my money when I needed it and being within all the rules I had informed the day before, the cashier and then the manager on treated very badly. the manager an ignorant and uneducated I think and uneducated or trained to behave towards the good client who did not receive us in the office but in the corridors and in the lobby of the bank where he was full of clients and with unprecedented arrogance. Normal that lowered myself and the reputation of the bank because it did nothing to me, I finished work in another country and decided not to be with the clients of this bank. I have a piece of advice for the central offices of this bank to control the branch because with such staff and management they risk losing other clients like me. Open your eyes people that there are ordinary and through these posts that seem to you personally are above us while being paid by us.
Edit. So somehow they got worse. They've lost a deposit, how I don't know as we have evidence of deposit. And today found out I've been bare faced lied to by the management, they lied that only one cashier can open per desk at a time, but today two to one desk. I do not like liars. Worst service I've ever received from anyone ever. Every visit you'll wait about half an hour and just watch the security guard oggle anything with a pulse occasionally talking down to you. Change banks, it will be quicker than just waiting in their qué and less degrading, today I'm soaked through as even with torrential rain you aren't permitted to enter the building.
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