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Lloyds Tsb Bank

  1. Birmingham
  2. Birmingham Bank & Building Societies

Reviews, get directions and contact details for Lloyds Tsb Bank

"Lloyds Bank is proud to serve the people, businesses and communities of Britain. Lloyds Bank is one of the UK’s leading retail and commercial banks, with high-street branches, award-winning online, mobile and telephone banking services. To find out what accessibility services are available in your local branch, search for it in our branch finder."
Address: 32-34 Alcester Road S , Birmingham B14 7PU, XWM, GB
Phone: 0845 072 5555
State: XWM
City: Birmingham
Zip Code: B14 7PU

opening times

Monday: 09:00-17:00
Tuesday: 09:00-17:00
Wednesday: 09:00-17:00
Thursday: 09:00-17:00
Friday: 09:00-17:00
Saturday: 09:00-13:00

Update Info

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Reviews
Went into Bank today around 2:15PM to get pay my Mastercard & get some new £50 notes with the new King Charlie on. Was greeting by a ginger guy by the cash deposite machines saying they don't have any new £50 note & they have at outside cash machines, he was so rude. Everytime I go into Llodys to get new notes, they seem to never have any & u wonder why I will never take out a mortgage with them. Terrible customer services skills, no wonder why banks are shutting down everywhere,never helpful. Lady behind the counter wouldn't even check if she had any new £50 note too, she would definitely already know if she had any, As I used to work in a bank u go unhelpful ppl representing ur back, the face of the public and its a total joke. Especially in the capital of Birmingham.
Disappointed with the appointment process l, you can't restrict an appointment to a specific day and don't give people choices. It is quite inconsiderate and should be looked into, I have not been unable to complete my account opening process based on this
Lloyds Bank city centre’s customer service is a nightmare. The wait times are crazy long, and there's never enough staff to help everyone. It's super frustrating waiting forever with no one to assist you.
Lloyds closed my account without stating the reason. So I’m reviewing this and hopefully the management can see how bad they treat customers. This branch is fine but still need to improve on service mind
The hours on Google say 1700 closing. The sign on the door is 1500. Several people where upset comparing google maps with the closed door. Suggest that branch managers include public interface checks to manage expectations.
I have been with Lloyds Bank for over 50 years. I've never had a problem previously. However one visit to this branch for a straight forward request destroyed all of that. The customer service was appalling. I am now in the process of removing funds from this bank as a result.
I am writing to commend Sue at the Lloyds Bank, New Street branch in Birmingham for her outstanding customer services provided. I am an actress and performer and have met all walks of life, including celebrities, and she stands out immensely. Her performance, interpersonal people skills and eloquence is simply astounding. Sue really has a natural flare of dealing with people. I observed her interaction with customers including myself and mother, and its like "watching magic unfold". Sue's demeanour is consistent, efficient, professional and simultaneously friendly. She is an asset to the business, a true gem and should be cherished. I think Sue is truly deserving of recognition or remuneration for her outstanding talent and services. Thank you.
Stelios was beyond amazing to support me with my requests. One of the best customer centric approach i have seen! Thank you so much and kudos to Stelios!
The application process for opening an account is complicated. As an international student, I had no idea about the process. I applied for the account online with all of my documents but was never told that I have to go to the bank to show the documents again. After over 7 days, when I called the help line, they told me to go to the nearest bank but didn’t tell me that the bank sees documents only on a particular day of the week. So, I had to return and had to go on a fixed day. These issues could be solved with just an email. Hope they will take initiatives soon as a reputed bank.
ID check only between 0900 and 0930! Not made clear anywhere. Had to remind the manager of her responsibilities and need to provide customer service in order to get the basic service needed. Try better Lloyds much better.
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