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Hsbc Private Bank

  1. Birmingham
  2. Birmingham Bank & Building Societies

Reviews, get directions and contact details for Hsbc Private Bank

Address: 120 Edmund Street , Birmingham B3 2QZ, BIR, GB
Phone: 020 7719 6750
State: BIR
City: Birmingham
Zip Code: B3 2QZ

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Reviews
The best thing about this place is the express backing machines , they have many paying in machines via cheque and cash The queuing system is really poor , you can be waiting there for ages and then some one who is behind you get in from because apparently they were spoken to prior I wound ot of minded as if they had limited staff, but you see stave loitering about ,”chatting to each other, On the plus’s side they do treat the business customers very highly, and you can book appointments in branch on the same day, not many hsbc branches left all clock by around the country
I walked in to change my address for my personal account & my business account. I was welcomed & greeted with a smile. I was put at ease from start to finish. John Stevens, Network Manager even helped me set up online banking on the spot. About my business account he recommended I come on a different day but early morning so it’s not so busy. Which I thought was a fair request. John was courteous from start to finish which made my experience a pleasant one. They were very busy & acted professionally. I would highly recommend HSBC.
Today, I went to this bank for the first time to open up an account but the customer service from one of the girls were so bad that made me never return here. The short black hair lady cuted me off for every question I had and for every question she would say for me to go online and read or she would answer "I don't know". For what exactly is she being paid for if not to properly answer customers question? I wanted to make an informed decision before opening my account and I was unable to converse with her. She definitively has not listening and customer service skills or she is taking her job for granted.
Went in here to use the counter service and was really pleased with the customer service and the lady who helped me at the counter service , she was patient as I sorted out what I needed to and helped me with anything I needed help with there was no que as I arrived in the morning, so I was able to use counter service as soon as I arrived and sorted within 10 minutes . The staff were all really polite and professional there was another young lady who was standing near entrance and asked if I needed help and if she could help me upon arrival which I thought was nice she did this with everyone making sure all customers were seen too and helped.
STAY AWAY! Disgusting service, they could not care less. Had to stand around for ages before I could find anyone to talk to, to try and get my cards replaced which had expired, as HSBC had failed to send new ones. Michael behaved so arrogantly. Kept being told “we’re the biggest branch in Europe”.What good is that to me, if there’s nobody to help in the branch, and then you tell me you can’t even sort my issue, even though it’s their fault in the first place. They are so big that they just don’t care about you. Stay well clear off them. Nationwide and Metro actually value you as a customer, give them your business.
When I opened my account, the process was simple but time consuming online was easy but in-bank process is too slow. Now, I visited the bank 4 times to open an account for my wife and each time they say they can't take more applications for the day. Completed her application online at least 3 weeks ago but in-bank side of account opening is pathetic in this branch. Due to this, now I have a opened second account in Lloyds. Havent visited them once and have full account benefits. Biggest downside for HSBC is that I dont get app or text notifications for purchases, deductions, etc whereas in Lloyds I get them.
I went to New Street last week, my partner and I were greeted in a really professional way by Bahja Mohamed. Really very kind. Thank you for your work and help.
Always have helped when its been hard to..always a good greeting, smile and pleasent small talk. 20 years account holder..birmingham new st. On line help is anouther story. Not based at branch thow
It's terrible feeling during dealing with my HSBC bank account both in branch and by phone call. I got a updated debit card and tried to access my bank account using website, however, I cannot login and also cannot register no matter which way I tried to use. Later I have visited HSBC branch in New Street of Birmingham for three times where each time I waited at least two hours, but not any staff could sort out the problem. They just leave me there and ask me to call HSBC call center to find a solution. It's really ridiculous and I'm really not happy for the service that HSBC branch provided. In the fourth time, I visited another HSBC branch in HSBC head office of Birmingham. It's about 12 clock and the branch is very quiet. One gentleman met me and knew the problem I got. Then, he asked me to wait for 30 to 40 minutes, then someone could meet me. Five minutes later, another customer come in and ask for help, then a gentleman come out to help him to sort out his problem. I am not happy and complaining to the reception why I arrived earlier than another customer but not got an earlier service, then the gentleman come out to talk to me. It costs another two hours to get the issue sorted out. It's terrible experience I had with HSBC's service. I am really disappointed for both their service and the banking system. I will never recommend HSBC to anybody.
Went with my son, Max Terry was very polite, helpful and explained everything very good.
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