Reviews, get directions and contact details for Nationwide
"As a mutual, we’re owned by, and run for, the benefit of our members* – meaning we’re free to reinvest more of our profits into improving products and services. Last year alone, we paid back half a billion pounds to members through better-value current accounts, mortgages and savings accounts. And we plan to do even more. Like investing £500 million into our branches over the next five years.Plus, our ethos is to not only look after our members and their money, but to give back to our wider communities, too. You’ll find us in one of 650+ branches across the UK, where we look forward to saying hello.* You’re a member when you have a current account, mortgage or savings account with us."
Called into the Dorking branch, as we had encountered difficulty with the online facilities. The team were really friendly and helpful and special mention goes to Adam for his patience and assistance in setting up an account. Sometimes a little human interaction is all it takes and it’s good to see some local branches remaining open.
I was experiencing some personal issues and needed advice and help. I called the Dorking branch where a lovely man explained things to me and gave me lots of options. I had to go into the branch on 9th September and the same gentleman helped me so much and, in my opinion, went over and above to help me. Thank you so very much.
Great experience so far. Opened children account for my son of 11 yo. Free card allowing all operations securely. Always available on the phone and in person, unlike with other banks.
I use Dorking branch and have asked to process a Later Life mortgage. Tom Lakey at the branch helped me with the initial enquiries and he was excellent in keeping me informed. There was time when I wasn't sure about the process and Tom very quickly rung me back to explain and reassure me - full if praise well done !!
Having been a Nationwide account holder for many years it was an obvious if nervous decision to switch my current account arrangements from Lloyds Dorking prior to their closure next March, their re-location to Epsom not being particularly convenient to me. The fact that Nationwide do all the searching to switch all and any arrangements from Lloyds for me is a major plus and that I was helped through preliminary discussions and the subsequent triggering of the switching of the accounts by Adam Cavannah was a big help, and good luck to him. It was and is the human touch that I found most re-assuring in a rapidly changing domestic banking world for which I am grateful. Long may it last !
Erick, the Branch Manager, has been an absolute star over the past 24 hours - he went above and beyond and worked to ensure a happy outcome when faced with a challenge yesterday morning! Thank you Erick!
Fantastic service at the Dorking branch. It was a seamless exercise setting up my two daughters with back accounts with the branch manager who was incredibly helpful. Thank you
I’ve recently had to change my current account from another bank. The staff member Erik was extremely helpful, it felt like the way banks use to be, excellent customer service. Thank you
Have been a member of Nationwide for 10 plus years. The staff on the whole are friendly and do their job professionally. Unfortunately one member of staff called Sam is the exception. To explain it i would say the way she gossips about who she is serving to her colleagues without realising she can be heard makes it an awkward experience. Compared to to other staff she is unfriendly and unprofessional. The rest of the staff are fine and always well mannered/friendly.
Very friendly team, I really wanna thank you guys for your help and good service Thank you Erick
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