Millway Medical Practice

Reviews, get directions and contact details for Millway Medical Practice

Address: 2 Hartley Ave, London NW7 2HX, UK

Phone: 020 8959 0888

Website

State: Greater London

City: London

Zip Code: NW7 2HX

opening times

Monday: 7:30 AM – 6:30 PM
Tuesday: 7:30 AM – 6:30 PM
Wednesday: 7:30 AM – 6:30 PM
Thursday: 7:30 AM – 6:30 PM
Friday: 7:30 AM – 6:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Gold standard GP service. Every single member of staff I've interacted with have been so helpful, professional and reassuring. Cannot fault a single part of this GP service. Just had a consultation with Dr Peters who, like everyone else at Millway, was extremely kind and helpful.

I’ve been registered with this GP practice for some time and have always appreciated the care provided by the doctors. However, I’ve recently become quite concerned about how things are being handled by the reception team.nnLately, I’ve noticed a real lack of clear communication and professionalism from some of the reception staff. A couple of weeks ago, I was kept waiting at the practice for nearly three hours. During that time, the receptionist kept changing her story and gave me different information every time I asked a question. It felt like I wasn’t being taken seriously. She first told me the manager had left the building, but later said something completely different. Only after I kept asking was I finally allowed to speak to the manager something that should have been much simpler.nnThen last week, I called the practice and was surprised when another receptionist spoke to me in a raised voice. I was just trying to pass on a message, exactly as the doctor had asked me to do. Instead of listening, she started making decisions for me, which isn’t her role. The receptionist’s job is to pass messages on to the doctors not to speak over patients or make choices for them.nnIt seems the reception team needs better training, especially in how to speak with patients and follow the correct procedures. The doctors here are excellent, but it’s a shame that the experience at the front desk doesn’t match the high standard they provide. I’m sharing this feedback because I truly hope things can improve and the practice can return to the great service it once offered.

I have been with this surgery for as long as I can remember and I can honestly say that they have always been really helpful and accommodating. I had a very bad mental health episode and the reception staff and the Dr I saw were amazing and gave me the support that I needed.nThank you to all of you at Mill way and keep up the good work

I recently moved to the area and today was my first visit to Millway Medical Practice. I’ve had a really bad cough for the past two weeks, and I walked in hoping to get some help. The receptionist was incredibly helpful and understanding, and to my surprise, I was offered a same-day appointment.nnI was seen by Dr. Abigail Sharland, who was kind, professional, and attentive. I already feel an improvement in my health, and the overall experience was genuinely amazing—something I never expected from a GP practice.nnHighly recommend this practice for their efficient and compassionate care!

George the resident physio gave me a good examination for my poorly shoulder, arranged an X-ray and ultrasound and has provided exercises that have helped reduce the pain pending a final prognosis and resolution. He is very caring and made follow up calls to check on my progress. Good NHS service, why go private?

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Directions to Millway Medical Practice with public transportation

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