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Miller & Carter Wilmslow

  1. Wilmslow
  2. Cheshire East Restaurant
  3. Wilmslow Restaurant

Reviews, get directions and contact details for Miller & Carter Wilmslow

Miller & Carter Wilmslow
Address: Station Road, Wilmslow SK9 1BU, UK
Phone: 01625 540313
State: Cheshire East
City: Wilmslow
Zip Code: SK9 1BU

opening times

Monday: 12:00 – 11:00 PM
Tuesday: 12:00 – 11:00 PM
Wednesday: 12:00 – 11:00 PM
Thursday: 12:00 – 11:00 PM
Friday: 12:00 – 11:00 PM
Saturday: 12:00 – 11:00 PM
Sunday: 12:00 – 11:00 PM

Update Info

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Reviews
Our family came here tonight for dinner to celebrate Mother’s Day as we live not far away and always wanted to give it a try even when this place was under a different name previously.nnI’d like to share our experience as to why such a low rating is given and hope the restaurant could improve upon if they are really serious about running this business given this place is beautifully decorated and nicely situated.nn1. After the waitress serving our table had taken our orders she didn’t confirm by repeating so we thought she must be very confident that everything is right - something most restaurants would do to make sure.nn2. We asked for some tap water and she offered to give us 2 jars given we have six pax in our party - what a good initial impression. But after she left our table, another waiter came to pour us a bottle of still water then she came back to us with a jar of tap water. We were a bit puzzled and in the end we were charged with that bottle of still water - never mindnn3. We asked for some ketchup and mustard to go with the fries and steaks we ordered but they never came when our foods were served.nn4. We ordered six mains and when only five were served I waited for more than 10 mins or so before asking another waiter why mine was missing as our waitress was so busy and never came back to our table ever since. That waiter just replied that it’s coming.nn5. Another 15 mins had passed, that waiter or someone else as I couldn’t remember clearly, came to tell me my order was missed out and asked me to repeat my order so I did so and requested for again some ketchup and mustardnn6. My order finally arrived amazingly in 5 mins when everyone else almost finishednn7. I ordered medium rare ribeye with no additional sauce requirednn8. My steak was actually the chewiest I ever had at a restaurant or so called steak house in Manchester - my guess is they just rushed out my order - It’s not overcooked but well undercooked - I guess they just only seared it and that’s it. The other 2 steaks we ordered are of similar standard. I had better quality flat iron steak elsewhere.nn9. No condiments ever arrived.nn10. Our waitress and anyone else had never returned to our table to check how’s our food and if anything needed throughout our dinnernn11. After our disappointed dinner, we asked for the bill as we just don’t want to stay any longer but go home ASAPnn12. There comes Josie with the bill. And I expressed our experience as a customer as stated above and asked her to take out the optional service charge. I told her our dissatisfaction with the service level which is like going to fast food stores as well as the quality of our steaks.nn13. She said she’s a member of the management team and felt very sorry about our experience and would try to do something about it.nn14. She then came back and offered to take out £100 from our bill and I quickly settled it. I stressed to her again that this is just my view about the experience with the restaurant and nothing against any individual.nnHere comes my two cents to the owner and/or the management of the restaurant - I’ve been in management for more than two decades myself.nn1. Credit to you that the other dishes are OK, especially the pork belly and scallop is deliciousnn2. Credit to Josie that someone at this restaurant cares about customer experience and satisfactionnn3. We came here to enjoy a nice family dinner and celebrate an occasion, but never about £100 off our bill with all the frustration. I’d rather spend £100 more going to a place I feel all the better satisfactionnn4. Run a business as if you care about it and your customer.nn5. Don’t offer steak in your menu if you just wanna offer meat.
The food was lovely. Good service and an overall nice experience.nComfy seating much better than Browns in Nottingham! which we appreciated as we were there a while!
Excellent time had by 10 of us for our annual Christmas gathering. Lovely atmosphere and excellent friendly service. Food was spot on as well. Josh behind the bar was great and Clarke our server couldn't do enough to make sure we had a fab time. A credit to the company. All in all a wonderful time had. We'll be back.
Sunday lunch with family. It was very tasty, great atmosphere and very good service. I recommend.
Wonderful baby shower for my daughter yesterday, we were served by Emily who was fantastic smiling helpful and attentive. Thankyou for making our afternoon special
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