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MG Caravans

  1. Royston
  2. Royston Clothing Store

Reviews, get directions and contact details for MG Caravans

MG Caravans
"A family business established in 1993. A "one stop shop" for all your caravanning & motorhoming needs! Onsite sales - brand new Swift models, quality pre-owned models, 12 bay workshop - fully trained team of technicians for servicing, repairs, maintenance & accessory fitting. Insurance repairs undertaken. Specialist bodyshop. Fully stocked accessory shop."
Address: York Way, Royston SG8 5EW, UK
Phone: 01763 252960
State: Hertfordshire
City: Royston
Zip Code: SG8 5EW

opening times

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: 10:00 AM – 4:00 PM

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Reviews
MG Caravans are a great company to deal with and offer 1st class service and support. We purchased a Sprite Major 4 and Lucy assisted that process in a seamless and professional manner all the way through. The caravans are presented in a lovely clean condition and i cannot recommend this company enough for anyone looking for a Caravan. 10/10 for top quality service and support. Well done MG Caravans.
Many thanks to Lucy and Ryan for all the help in changing our caravan. From when we first spoke about exchanging caravans through to the completion, the service has been first class. Definitely recommend Company for it's knowledge and friendliness
Took my caravan there for warranty repairs, even though it was purchased from a different dealership. I found all the staff very knowledgable, helpful and with a good attitude and sense of humour. I would definitely use them again if needed.
BE VERY CAREFUL I took my motorhome to MG Caravans for a habitation check. I was handed a list of faults totalling £2000. When I got home I noticed a cupboard handle had been ripped off and thrown into the cupboard next door. It wasn't mentioned to us which made us think that this garage was not trustworthy. I double checked the list of faults. Their quote on broken toilet pump £98. I fixed it with a 5p fuse. I decided to have another habitation check on my motorhome, at added cost to me. The findings as follows. Fire ignitor £89, only needed a new battery £3. Leisure battery check showed 12.2V ,after drop test,showed 1 cell down. How could anything be tested with a dud battery. Informed MG about the battery, and was told it was alright when THEY checked it Told by MG that we had high damp readings and needed a complete reseal costing £714, in fact only one small area showed any sign of damp. We contacted MG and were astonished with their total lack of regard, for what we saw as fair and just complaints. Having read other reviews, it seems this is a pattern MG CARAVANS follow. We were not listened to, no offer or even any suggestion as to how our concerns could be resolved. Customer service does not exist at MG Caravans. Its a shame that the owner doesn't train his daughters on how to deal with customers in a civil manner, We are new to motorhoming,and have purchased many items from MG, but we will not return, and will do our utmost to let other people know how poor your service is. I am not expecting a productive response to this review, as far as I can see, you treat all complaints the same way. BADLY
Please avoid this company!!! Their customer service is an absolute disgrace. I cannot express how unprofessional and rude the staff proprietors daughters have been on multiple occasions, so much so that I will not be using them again. Unfortunately the owner has refused to supply telephone recordings which are of our legal right under the data protection legislation therefore giving us no choice but to take matters further. The calls were of an aggressive, rude and arrogant nature received from a female member of staff. As you will read in other customers reviews they have received the same treatment. During a recent service the jocky wheel on our caravan that we had purchased from mg caravans 9 months ago of which we hold a receipt for was removed and replaced with a quite obvious second hand half worn out one without being advised or our permission!!! We have no idea why. They appear to be very defensive rather than offering good customer service. AVOID at all costs. *UPDATE TO MG CARAVANS* The service we received was not completed correctly due to the Jocky wheel being replaced with a used damaged one . Unfortunately this will need to he reported to the NCC along with all the other items on their servicing list that were not completed as mg will not except any responsibility, only accusing us of using it incorrectly which is very condescending considering that we have long term experience of caravans I think we would know what our jocky wheel looked like. The replacement is in a much poor condition and bearly unusable with a hole in the wheel. I am disgusted that they think this is exceptable, we are at a loss as to why this was changed. They boast good customer service but will not resolve this matter instead just respond with rudeness and accusations and clearly do not know customers rights. We are simply asking for this to be corrected or refunded. At no point has there been any mention regarding removal of reviews. In actual fact there are no emails containing any such content. We are confident that the phone calls made do not involve any bullying or aggression on our part. We have requested an SAR for these calls under the GDPR but unfortunately the company will not converse in any way which makes it quite clear that they are guilty of the rudeness/aggression not the customer. Sadly they continue to be rude and unhelpful and lie. As you can see from all the mg responses to negative 1* reviews they are defensive , unhelpful and NEVER except any responsibility for their actions or apologise. The staff seriously need to attend customer service training .
Damaged and bent the gas locker door and frame as well as the side paintwork of the Swift Kontiki motorcaravan that we have owned for 22 years in a motor accident. Door would not open and was twisted, as was the frame. Items irreplaceable because of age. Four suppliers declined to even consider to take on the work, MG agreed to have a go. They did an excellent job and fixed all items. Failing that, the vehicle would have been a write off, a shame from a vehicle in otherwise really good condition. They have been very helpful and I will use them again. Bit of a trek from Watford but worth every.mile.
So happy! Purchased a Swift Basecamp - it is great to find an old fashioned family run business. The sales team are non- pressure and price competitive. Handover was great and the technician was so helpful, being new we had lots of questions and he really put us at ease. Had a couple of niggles since which were sorted out quickly. Just had our first service. So glad to have such a great dealer. Thank you.
Brought my swift challenger in for some repairs under the warranty plus it's annual service. We were met by repair staff who explained what was to be done etc. We collected the caravan the next day with all the work completed and given very helpful advice on a number of points that I raised. Excellent all round experience.
Having unceremoniously had a tyre blow out enroute to our holiday and then being spectacularly let down by a ‘reputable’ mobile tyre place we found MG Caravans. The team were so helpful, polite, extremely attentive and can do and arranged for new tyres to be ordered and arranged for fitting. The workshop team were excellent sorry you had to man handle the van!! We are not fans of motor movers !! And hitching up post tyres changed was done in seconds.. Almost on par with an F1 pit crew.   Front of house was as perfect as you’d ever want where nothing was any trouble. So polite and calming. I know all workshops are busy especially at this time of year, and MG Caravans looked as busy as everywhere so I know it wasn’t such an easy thing to squeeze someone in like that but I am so glad I found them. Words really can’t express how much we appreciated their teams work. I just wish you they closer to us then I would have no hesitation in putting all my caravan work that way. I would definitely recommend them to everyone
We purchased our bailey phoenix 08/07/22, so happy with our van. The staff are very helpful polite and a credit to the company. Thank you so much Lucy and team.
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