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Mercedes Benz of Coldstream

  1. Coldstream
  2. Scottish Borders Car Dealer
  3. Coldstream Car Dealer

Reviews, get directions and contact details for Mercedes Benz of Coldstream

Mercedes Benz of Coldstream
"Winner of the Mercedes-Benz Retailer of the Year Award 2018, Mercedes-Benz of Coldstream is proud to serve the Scottish Borders and surrounding communities. Part of the Eastern Western Motor Group est.1927, we believe that buying your new car should be a memorable experience. We have the best team of Mercedes-Benz enthusiasts at Mercedez-Benz of Coldstream on hand to help make it so. Visit our website to browse our New, Motability and Business user offers, Approved-Used stock including many delivery mileage ‘Nearly New’ vehicles and information on parts and service. When you’ve found your dream car, we’ll be happy to bring the test drive to you with our Mercedes 2 U service! we look forward to welcoming you to Mercedez-Benz of Coldstream."
Address: 1 Guards Rd, Coldstream TD12 4AL, UK
Phone: 0333 241 6300
State: Scottish Borders
City: Coldstream
Zip Code: TD12 4AL

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: 11:00 AM – 5:00 PM

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Reviews
A* dealer. Purchased my first AMG from here with some nice rare spec options, and the care before and after purchase was A*. Nothing was too much for Mike or Ian. The dealer went above and beyond to help me after buying the car with confronting a different dealer In England who damaged my car during maintenance. Thank you for an amazing sales experience and after care
Complete bodge job!! Our Mercedes Sprinter van was towed to this garage when the engine failed to start and we were stranded in Northumberland in our campervan, the mechanics replaced the fuel pump for us and reattached a loose fuel injector with a cable tie. They informed us that the vehicle now started everytime without fail and no further issues were brought to our attention. Only one month later the van brokedown in the middle of a petrol station forecourt near our home in Oxfordshire with a similar issue - the van not starting. The van was towed to a trusted mechanic we have used many times before and he forwarded the below images to us informing us that the work completed only a month prior was to a very poor standard and that we should get in touch with Mercedes asap. All of the fuel injectors had become corroded by diesel and soot residue. All fuel injectors and surrounded parts had been damaged beyond repair and needed to be replaced with genuine Mercedes parts to the sum of £1985.74!! We brought this issue to the attention of Mercedes-Benz customer service in the hope of receiving some compensation, as it is stated on their website that all repairs are guaranteed for 2 years, but the company simply did not want to know. They argued we should have taken the van directly to Mercedes-Benz to inspect the vehicle before any repairs were made if we wanted to receive any compensation, but as we did not know the issue was through a fault of theirs until it was looked at and fixed by a trusted mechanic, they knew they had us backed into a corner and would therefore not help us any further. We have had to pay a total of £2198.74 to essentially have the same repair work made twice and replace with all new parts. I think it is disgusting that a company this large can allow work of this standard and then sit back and reap the rewards of their own shortcomings through genuine Mercedes-Benz parts when their work has to be replaced! Had any further issues been raised when we had the van fixed the first time we would have ensured the work was completed then as their "bodged" work has cost us an astronomical amount of our savings and time. Extremely disappointed!!
Dropped in today with a small technical issue on my 250e. Not only did they have the part on the shelf they fitted it there without needing to make an appointment. So refreshing from a main dealership to have that local garage can do attitude. Keep up the good work .
Just bought a B Class and having never owned a Mercedes before the customer service was great. Chris dealt with my sale and he was great, no pushy sales tactics and I would highly recommend Mercedes-Benz of Coldstream. Update - I have just been to MB in Coldstream to upgrade to a new A Class and the service was outstanding. Iain was fantastic from start to finish and nothing was to much trouble. I have to say i have never experienced such great customer service from a garage. If you are considering a MB definitely use MB of Coldstream.
The most amazing and caring team. We rented a Mercedes through a car rental in Glasgow and were driving down to York when we blew two tires. We were towed to the Mercedes shop in Coldstream and they treated us beyond what we could have expected. The communicated on our behalf with the rental company and made us feel right at home. Being from Canada it was hard to make phone calls and they assisted throughout the ordeal even driving us to the train station 30 minutes away when we discovered our holiday would be put on pause slightly while tires arrived. Thank you for your kindness and your going well above what would be considered necessary. What a great team.
Perhaps the only Mercedes dealer in the country not actually interested in selling cars! Dealership advertised a new C Class with an offer price expiring in a few days. We were ready, willing and able to purchase for an elderly parent. However, they insisted they would only sell the vehicle if the elderly parent attended the dealership in person to sign documents wholly impractical by the offer “deadline” as we live down South. Worse still, they would not allow a family member with full authority from the purchaser to come up to Edinburgh and collect vehicle in their place. Reason: they need to do “identity checks” which can only apparently be done in person. This is clearly nonsense as all Mercedes identity checks for new cars are conducted securely online and there are numerous ways in 2023 of checking if a purchaser is legitimate like getting on a video call, using apps such as YOTI etc etc. Another FRIENDLY Mercedes dealer in the U.K. happily obliged us without our elderly relative having to appear in person, and arranged for new car to be delivered directly to us. I was told by a manager that Edinburgh apparently need to scan your identity documents with special “infrared” equipment whilst you are there in person. Dear MB Coldstream/Edinburgh, we are buying a car with funds coming from the bank account of the purchaser, all credit checks & documents in order and easily verifiable, NOT trying to access MI5 headquarters, the vault at the Bank of England or access FORT KNOX!!!! Sounds to me like there is another reason why the vehicle is being held back, as it’s totally incomprehensible that a car dealer would put up nonsensical barriers to buying a car. Poor service. And even poorer reflection on Mercedes new centralised pricing policy where in this case a dealer’s intransigence means we can’t actually get the offer price. But honestly we take modest satisfaction that a better dealer IS getting our business. As loyal Mercedes customers, it disappoints us and may be it’s time to buy a BMW! But certainly not from EASTERN WESTERN GROUP. My advice - buy from folks who actually want your business.
I enquired about a used E-Class estate which I’d seen for sale here at Coldstream, and despite initial concerns about the travel distance from my home address Chris the sales executive removed any concerns that I had. He gave me a very accurate description of the car over the phone and sent me a detailed video presentation too. Chris also advised that he could assist with travel and accommodation arrangements should we proceed with the purchase. Although ultimately I didn’t purchase this car my sole reason was simply because a slightly newer vehicle appeared for sale at a dealership just a few miles away from my home. Thank you Chris for your superb pre sales service I wouldn’t hesitate to recommend Mercedes Benz Coldstream!
I have recently purchased a previously owned vehicle from Mercedes-Benz of Coldstream. I have to compliment the staff and management for making the whole experience pleasurable with their friendly manner and their professional depth of knowledge. Every promise to me was fulfilled before I collected the vehicle and I have no hesitation in recommending Mercedes-Benz of Coldstream.
I reported a problem this morning and asked if I could deliver the car to have it resolved. Instead they sent a technician to my home and resolved it there, within hours of receiving the request. Then road tested the car and pronounced it fit for use. Excellent service.
I have just purchased some parts from this company. I spoke with a gentleman named Dani, he was extremely helpful and the parts that I purchased arrived exactly when I was told that they would I was delighted with the price I paid and services that I received. I would definitely recommend this this business and a big shout out to Dani for all his help and assistance. Will definitely use again.
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