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Matalan

  1. Birmingham
  2. Birmingham Fashion

Reviews, get directions and contact details for Matalan

"From the day Matalan started back in 1985, to today over 30 years on, our mission has always stayed the same; to provide outstanding value for modern families. We take our time to listen, understand and evolve to fit changing modern family needs, always with an emphasis on providing the highest quality clothing and homeware for the lowest price. 12 million UK families each year trust us with their precious family budgets and to provide the range, style, quality and value that enable them to run a modern, happy, family home. It's no surprise then that we were recently awarded a prestigious Gold Award at the Mumsnet Family Friendly awards for the third year running."
Address: 2 Flaxley Parkway Stechford Retail Park , Birmingham B33 9AN, BIR, GB
Phone: 0121 789 5950
State: BIR
City: Birmingham
Zip Code: B33 9AN

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Reviews
There was this African lady, one of the shop attendees, my word, what a level of customer service she gave me, honestly..the best I have experienced thus far since moving to Birmingham. She was patient, helpful, made suggestions, mixed, matched...I remember at some point she was surmonned upfront when needed, she told me she would be back and she indeed came back to ensure I was satisfied. I will certainly come back over and over again if such service is what I will receive from your workers. I didn't get her name but please say a big thank you to her as me being new in Birmingham, her helping aura really made me feel welcomed.
If this is the standard of retail now it is simply inadequate. We got re directed to the self serve till where we had to scan all of our shopping while a worker stood at a cash till watching us while there were no other customers around. On top of that we were told they charge 10p per hanger and got asked to take them off if we didn't want the hangers so we then had to stand and take the hangers off too again while the worker watched. At this point there's no such thing as customer service if a customer has to serve themselves.
Quite big Matlan but not much variety or options available.
Big store, a little bit of everything. Suit's, sports wear and casual. Chances are u might find what ya need
enter the place all the eyes on you!???start saying there are camras in the store???? do i have to wear suit?? told the lady i want to try clothes on we have not got any changingrooms!it was a lie,very sad to go to this kind of places,never again,no respect for customers at all.made me feel very bad looking for clothes,never again.felt realy bad
Not a customer friendly place. No rest rooms in the facility so better go prepared if going with kids or the elderly.
Does not accept cash. DO NOT USE. F MATALAN AND THE AGENDA ITS FOLLOWING. Received the following as it does not seem to be appearing here or matalan have found another way to communicate: Response from the owner 43 minutes ago Hi, Thank you for your review. Please accept our sincere apologies for the delays you encountered waiting to be served. We recently introduced our self serve checkouts with convenience in mind and our staff encourage customers to use them to speed up their experience. We do acknowledge, however, that we’re still optimising our staffing around the new ways of working and take your feedback onboard to improve our service in future. Please feel free to provide a more detailed account of your visit by contacting us via the contact us page on our website. I would also like to assure you that we do accept cash in all stores. Thanks again for your review All the best Matalan So does that mean items are cheaper as you are reducing staff no’s??? Your store was not accepting cash as per the communication from the little staff you have in store. I and probably many others do not approve of whatever you think this “new way of working is” again I would call it an agenda. So again f u MATALAN. What a silly answer you gave.
Service painfully slow on tills, they need to clearly put staff on who can work faster. I'm sure they are fully aware of the same ones who take forever.
Quick and easy, all done within half an hour! Amar was brilliant and a pleasure to deal with. Thanks!
Couldn't used there toliet I think it's a disgraceful a big shop no toliet when you try clothes on and if you got a medical conditions ask to used toliet and said no
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