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Reviews, get directions and contact details for Mail Boxes Etc. London - Kensington High Street

Mail Boxes Etc. London - Kensington High Street
"Mail Boxes Etc. Kensington High Street MBE your local post, parcel & print centre, provides courier services, worldwide express package delivery, mailbox rental & post, litho print & digital photocopy services. We're 10 mins walk from High Street, Kensington & Kensington Olympia tube stations with parking for drop off or collection at the front of our store. Our team are happy to assist with unloading your car with heavy, fragile items. As experts in parcel delivery we'll also expertly pack your items for secure & safe delivery. We're your local partner for post, parcels & print. Use our mailboxes as an accommodation address PO Box with 24 hour access to collect business & personal mail with mail forwarding services available worldwide"
Address: 272 Kensington High Street , London W8 6ND, XGL, GB
Phone: 020 7603 9999
State: XGL
City: London
Zip Code: W8 6ND

opening times

Monday: 08:30-19:00
Tuesday: 08:30-19:00
Wednesday: 08:30-19:00
Thursday: 08:30-19:00
Friday: 08:30-19:00
Saturday: 10:00-17:00


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Reviews
I've been to this place numerous times and have always had very pleasant experiences. The staff is consistently professional and helpful. Last time, I had the pleasure of dealing with the manager, Bobby. He truly took customer service to another level. Bobby was incredibly helpful and friendly. His positive attitude and willingness to go the extra mile made a potentially stressful errand a breeze. Thanks, Bobby!
Amazing service, Bobby, Alexandra Priya and everyone working there are one of the best. Best service I have come across in London very very helpful and it’s always a pleasure working with such efficient professionals. Bobby is definitely leading the team very well!
This has been the best experience so far, Bobby is so lovely and super helpful, he is not only given me advise but also gave me few options to chose the best for me, the shop itself is very clean and tidy…the best Mail boxes I have ever visited, impressed!!!
Wonderful experience. Knowledge, professional and friendly staff helped me with all my printing and mailing needs. Priya went above and beyond to help and I will be returning in the future.
A special thanks to Alexandra who was able to support me in solving a problem with my parcels blocked outside the UK. Another big thank you to Olivia and Bobby for their professionalism and helpfulness. Thank you guys! Camilla
Avoid if you can. The shop window made me think it was a Royal Mail post office, which is not. I went there early September to send a very small parcel. The lady at the counter kept saying I should send it with 1st class which was outrageously expensive and unheard of in any other post offices, because with 2nd class it would've been lost. I thought it was odd she kept repeating this and almost telling me if I chose 2nd class the parcel would've been lost almost certainly. As I was in a rush to send the parcel I did convince her to ship with 2nd class and after paying a very high price which is not the Royal Mail price I can confirm now after several months the parcel never arrived. I'm not even sure if it ever left that shop. They also told me they were gonna ship with Royal Mail but there was no mention of Royal Mail on the receipt. There is an actual Royal Mail branch on the same road, go there instead.
They lost a package that I sent and claimed that it was lost by the courier- the shop took the money and the package never tracked as collected by the courier- they said it had been picked up no record of this of course. Followed up by rude and abrasive customer ‘service’ when we complained. Awful experience and would not go near them again
I have visited Mailboxes Etc on Kensington High Street four times within the span of two days to send off packages that I sold on eBay. I must commend Francesco for providing an outstanding experience. He went above and beyond to help me understand the available options, and he even took care of packing and handling my shipments. Thanks to the exceptional service I received at this store, I will definitely be returning. Their assistance completely alleviated any stress I had regarding shipping my items.
Great find for shipping excess bagage home. The service was prompt and the satff knowledgeable. They suggested tactics to make things go more smoothly with customs. I shipped on the Friday and my package was delivered on the Tuesday UK to USA.
I went there to take some photos of my baby daughter for her passport, but the embassy didn't accept them, reason being the specifications were wrong. I went to another photo store near the Embassy and got the correct ones, which have been accepted and I was lucky enough for them to wait for me to correct the mistake. After I went back to the store to claim my refund, the onsite manager Olivia claimed to be the director of 5 more stores!, refused to hear what I had to say, with an extremely disrespectful attitude and very bad manners! Not only she refused that they've made a mistake at that point I didn't know who was right or wrong, she portrayed herself as an expert in photo printing. Of course after checking with the official government specs, ALL of the photo dimensions were wrong and of course I lost £30. The manager's only excuse was that I should have come back to take my pictures again ?. Who would go back to a shop who supplied you with the wrong products? This was unbelievable! Offering services for official public documents is a serious task, but someone in this branch thinks she is above everyone else. Of course I'm not referring to the 2 lovely store assistants who were very kind while taking the photos and seemed very experienced, despite the final outcome. Avoid at all costs, and trust another shop for photographs! Appalling after sales service and a very uncivil & unpleasant manager.
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