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Maidstone West

  1. Maidstone
  2. Maidstone Transit Station

Reviews, get directions and contact details for Maidstone West

Maidstone West
Address: Maidstone ME16 8RJ, UK
State: Kent
City: Maidstone
Zip Code: ME16 8RJ

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Reviews
The customer service is really poor here. Often the ticket office is not open in rush hour and only one ticket machine leading to queues that sometimes go out of the door. Needs more staff and better facilities . High Speed service helps but only two direct trains from Maidstone West to St Pancras each day.
Sam I hope you see this!nYou helped me during train cancellations today and a man spoke to you like like filth.nAll you did was relay information and got abuse back!nYou pointed me in the right direction for rail replacement and I genuinely believe every station needs a Sam!!!nnI hope you have the best ChristmasnnThe guy shouting at you deserves coal!
On the whole the service is acceptable. There is a limited high speed service available although this is at certain times. The ticket office is only manned for half of the time and early morning can be a tight squeeze for everyone to get a ticket from the machine, before the train arrives. There is limited seating and protection from the weather. The station is looking rather tired too.
It's a very basic stations which serves it's purpose. There is ample shelter away from wet weather however the pigeons also use this as their home so it can be messy and the recent introduction of a grab and go coffee shop is great. The station is home to a ticket office however this is intermitinently open. There is also one self service ticket machine to collect tickets from.
Totally rude and unhelpful ticket office staff. I bought ticket online through southeastern and gave him the reference. He could see my details on screen but simply stated he couldn’t issue a ticket and then stared blankly at me. Used typical phrases like ‘I’ve got nothing to do with online purchases, I can’t help. Buy another ticket or try the ticket machine. ‘nThe machine issued the ticket. If it hadn’t been working I couldn’t receive a ticket for my journey and staff unprepared to assist even though he could see my purchase had been made. Great system Southeastern Rail, once again you suck at taking care of customers and ensuring your rail staff are aware of how online accounts work. A special thanks to the uninterested male staff on the desk at 06:30 10/11/2017. Care about your job much?
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