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Reviews, get directions and contact details for Macdonald Highlands Hotel

Address: Aviemore Highland Resort, Inverness-shire, Aviemore PH22 1PN, UK
Phone: 0344 879 9152
State: Highland
City: Aviemore
Zip Code: PH22 1PN


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Reviews
Staying at the Macdonald Aviemore Hotel has been a real pleasure so far.nnGreat with kids!nnWe're in the Aviemore building, one of the three on-site, and from the moment we arrived the service has stood out. Alison and Robert at the front desk have been excellent — friendly, helpful, and always with a smile.nnOver at the bar, Leo brought a relaxed and welcoming energy, and the kids absolutely loved the evening disco with the little DJ and all the prizes. It's been one of their highlights.nnBreakfast was another standout thanks to Gabby. Her warmth and professionalism really set the tone for the day. She looked after us with such care and attention, and you can tell she brings a lot of experience to the role. Staff like Gabby are exactly what make a resort like this memorable — they’re the heart of the whole experience. Special mention to Ryan and Georgia too, great knowledge of the local area!nnHighly recommended.
Arrived during a family holiday. On the face of it, seemed really nice but once settled had numerous issues.nnPool was great, pool staff friendly and helpful. Hot tub was out of action. Changing rooms clean.nnOutdoor park, tired and in poor state of condition.nnReception was welcoming, initial friendly and attentive but later not so friendly or helpful.nnRoom was not fully clean, dirty around edges so to speak.nnHallways tired along with rooms.nnNot allowed a fan as too many guests stole them before. If you want a fan you need to buy your own or bring it with you.nnFood from restaurant was nice, staff were friendly.nnOverall I wouldn’t return, we spent just under £600 for one nights stay, dinner and breakfast. For that I wasn’t allowed a fan because a previous guest stole one.nnWould highly recommend another hotel except this one.
3.5/5 is probably fair. Room was clean and the bed was comfortable. The rooms and hallways are quite tired looking now though and it could do with a like of paint and brightening up.nnService at breakfast could be a little hit and a miss with many items taking a while to replenish and tea and coffee taking an age to arrive.nnThat being said all the staff were friendly and polite. The location is top notch.
We had a nightmare checking in. After a lengthy wait while the receptionist was sorting another issue with rooms, the key didn’t work to enter the room. After walking back to reception with all the luggage and my child, I was given another key. We quickly unpacked and headed out to the play park. On route, I received a call from the hotel to ask me to move rooms as they had given me a room reserved for a family?! Again, went back to reception, got the new key and moved room. When I entered the room I was asked to leave, it was clear someone had been in while I was not there. Despite a do not disturb sign on the door. This made me feel very uneasy!nnThe room was comfortable and a nice bed to sleep in. Could do with some upkeep to the decoration as walls were stained and the paint was coming off the door in the bathroom.nnBreakfast was average but the restaurants are worth a visit for an evening meal.
I would rather not give a single star to this hotel. We have booked our stay three months prior. Just under 3 weeks before our trip we have been advised there has been an overbooked situation at the hotel and have been asked to change our dates. We have in respond cannot change our dates due to work and childcare. Then a week later they went ahead and cancelled our booking. They explained they have arranged a conference during the same week that the people have taking the majority of rooms, even though the manager knew there were already a number of bookings in place. This is absolute poor management and they completely disregarded our request. The lady on the phone tried to tell me there are other places which are cheaper we can book for. That was not the issue, they have left us very little time to look elsewhere. She also sounded very unapologetic. This place provides poor customer service. Would not consider this hotel anywhere in the future.
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