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Lamorna Surgery

  1. Gravesend
  2. Gravesend Doctor

Reviews, get directions and contact details for Lamorna Surgery

Address: Thomas Dr, Gravesend DA12 5PZ, UK
Phone: 01474 363217
State: Kent
City: Gravesend
Zip Code: DA12 5PZ

opening times

Monday: 8:00 AM – 1:00 PM, 3:00 – 6:00 PM
Tuesday: 8:00 AM – 1:00 PM, 3:00 – 6:00 PM
Wednesday: 8:00 AM – 1:00 PM
Thursday: 8:00 AM – 1:00 PM, 3:00 – 6:00 PM
Friday: 8:00 AM – 1:00 PM, 3:00 – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
terrible 1 minute to 8 telephoned answer machine says surgery closed rung back 8 am line engaged for for 1 hour eventually got through all appointments had gone i was trying for 1 hour to get through only to find no doctors appointments were available not good enough . then told to ring 111 and waste time
Update - July 2022, they've improved now; so, I'm moving the star from 1 to 3 because they picked up the phone within 10 minutes and you can be seen same day if you get to the surgery by 8am. Please don't register with the Lamorna surgery Since Covid-19 they've become an absolute time-waster. They put you on hold for hours and hours, waiting for more than 3 hours and no one picks the phone. Often you have to cut off and call 111. And even on occasion when they pick the phone after 3 hours no apology, nothing. They all are claiming from NHS money for doing nothing.
Staff are very helpful and doctors are exceptional when you can get an appointment. Only knocked down 1 star due to being unable to get through to book appointments.
Cannot fault this surgery. Was given an appt there as my surgery couldn't fit me in - saw a very understanding doctor who listened to me rather than talked at me. Reception staff were friendly and professional. When I rung on other occasions to get follow up appts, I've never had an issue
After waiting 3 weeks for my face to face appoint they cancel the night before… when they are closed of course so you can’t get in touch. Now telephone call. No sorry. They have no concern for their patients . Very very upset with their cavalier attitude
Absolute farce. Waited 32 minutes on the phone and went from caller number 5 to caller number 2 when it just rang and rang and rang. Phoning on behalf of my 90 year old father regarding his booster jab and flu jab. No wonder i had him on the phone in tears. Hes elderly and deaf and could not possibly make sense of that long winded garbled message at the beginning. We are told to respect the staff in said message which would be very difficult especially if you needed a Dr urgently. Not 111 or a hospital. A Dr. Absolute shambles and i am bloody fuming. Thank god i live in Suffolk where we have kind, compassionate GP's. What a sad sorry state of affairs for you poor sods using these quacks.
Some very rude unhelpful receptionist That do not listen and imply you are lying Can rarely get through for an appointment Considering this surgery covers an estate. They have very few appointments to offer and shut for two hours four days a week and half day Wednesday. Lucky I can drive to Swanscombe to see someone.
Dreadful treatment by the receptionist. She was having problems with the computer, so asked for our name & number & she "might" get back us, or as she said to another patient, "I might forget". When I asked her why did she have an attitude, was told "do you want to give me your number or not", or shall I answer this phone, i said to answer the phone she said, very rudely, well i cant do anything about it as i havent got a computer. Terrible behaviour. I understand she was having some difficulty, but she should not be rude to the waiting people. Will be trying to register with another doctor for sure. Would like to give no star, but sadly it won't let me. Later, the other receptionist did ring me back to let me hook an appointment, her attitude was so much better, shame she wasn't there before.
Dr shirali ruins this surgery. wouldn’t give me my prescription for antidepressants which I’d been on for years. I called to ask why and she said I need to have a review. I would of had to wait 2 weeks for an appointment to get a review. I said I don’t have a problem doing a review but why ask me to do one when my meds are due or expect me to just know to make one and make me wait 2 weeks. she said it’s the pharmacies responsibility to tell me to book a review and she said she put it on the back of my last prescription!! I had no notes on my last prescription. So I called the pharmacy and told them what she said, they got my last prescription up on the computer and they said there is no note on there!! so shirali was lying. I called shirali back, told her this and she said I’m a liar! and that I can’t have my meds. I had to get my health worker involved to help me, I was down at the surgery in tears because I didn’t wanna not have my meds, being someone with bad depression and anxiety! she didn’t give a dam. After my health visitor got involved and a lot of phone calls I got a prescription printed, but only for 2 weeks, so I ended up paying more for my prescription! I put a complaint in with the nhs which got sent to the manager or owner of the surgery to deal with. I spoke to her and she didn’t care. They get away with all sorts! It’s shocking! worst surgery ever! They need to get shot of her!
went today to see the doctor come out feeling much worse blood pressure was high it must have been double that when i came out doctor shirvali was very rude to me when i asked her when did she want me to make another appointment to see her she shouts CHECK WITH RECEPTIONIST HOW AM I TO KNOW WHEN IS FREE!!!! i only wanted to know 1 week or 2 or next couple of days time very rude and unforgiving woman 29th of November Another bad experience with shirvali Went to the hospital and the doctor said that I needed to be on certain meds for 4 months To recover from a operation a letter was sent to me and the practice saying please put these items on repeat prescription When I go to order get told no the women is a nightmare The doctor says you can get one of the items over the counter. What about the people who smoke and want to give up! They get free patches or gum To help them quit I on the other hand had a operation and need my meds for recovery unlike people who have done this to themselves she needs to get her priorities right!!!!!
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