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Kwik Fit Chester-Le-Street

  1. Chester le Street
  2. Chester Le Street Car Repair
  3. Chester Le Street Store

Reviews, get directions and contact details for Kwik Fit Chester-Le-Street

Kwik Fit Chester-Le-Street
Address: Clarence Terrace, Chester-le-Street, Chester le Street DH3 3DG, UK
Phone: 0191 388 4262
State: County Durham
City: Chester le Street
Zip Code: DH3 3DG

opening times

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: 8:30 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

related searches: Garage Chester le Street, MD autos Chester le Street, Kwik Fit - Sunderland, Kwik Fit Durham, Part worn Tyres Chester le Street, Kwik Fit Washington, Kwik Fit Stoke-on-Trent, Kwik Fit tyres
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Reviews
Thieves. Took car into Chester-le-St branch for advice on loose / noisy auxiliary drive belt. Looked as if a tensioner / pully needed replacing. Two members of staff attended the vehicle (one was the duty manager). Duty manager appeared to disagree with diagnosis of the mechanic and suggested that the ENTIRE ALTERNATOR needed replacing. He produced a quotation for £810.36!!! He also advised that it could be more if a higher amperage alternator was required... I asked if it was possible to just replace the clutch pully in the alternator as it is the fault was really with the drive belt and this is the part that connects the alternator to the belt. The manager was hugely patronising and I was told very clearly several times that it was not possible to just get this part and that the entire alternator must be replaced. THIS IS AN OUTRIGHT LIE. I was also asked irrelevant questions such as “is this your own vehicle?” (Presumably he’d try to con me further if it was a business vehicle). I was also advised that because of the age of the vehicle (Volvo S60 with 216,000 miles on it) the alternator should be replaced anyway! At no point did either mechanics test the supposedly failed alternator with a multimeter. In fact, they seemed to spend a worrying amount of time on the phone to a third mechanic (or perhaps to their dad!) They clearly just saw me as a fool with cash to spare as I was wearing a suit. I did not let them do the work and drove the car down the road to be towed. I checked the alternator with multimeter myself and it was fine. Car was recovered to Volmech, Thornaby-on-Tees who fitted an new alternator pully, 2 auxiliary pullies and a new belt for £170. I am absolutely staggered by the brazen lies I have been told by the staff of this garage, and concerned that if I didn’t have the mechanical knowledge/ confidence myself I could have been totally fooled by them. Several owners of big, shiny SUVs were collecting vehicles and possibly being absolutely fleeced here. Stay away.
7 years ago (27-03-2018)
Still a good service but cheaper places to go
7 years ago (29-04-2018)
Absolute rip off !. I will never take my car to this place for another service .Took my car(Toyota Yaris ) in for service . Charges for a full service are at least 15 pounds more than any nearby reputed garage /dealer . Dropped my car in and I was told that I will be contacted in the after noon if there are repairs ( the tone of the manager implied that there are going to be repairs and be prepared ) . I was a bit taken aback by this , however , left my car in as the service was pre booked and the garage is closer for me to pick up . I was contacted in the afternoon and was told that there are immediate repairs worth 400 pounds on the vehicle and gave me a cost of 610 pounds including the service price ( Just took the car in for a service , the previous service showed no repairs .( I thought that this was just a normal annual service , My previous full service was only 120 pounds ). I was shocked by this and asked if any of this repairs are absolutely necessary and to knock down the price by leaving the non essential repairs . The manager said to me that every thing is an immediate repair and unavoidable . I further asked him if the tyre price is inlcuded to which he said that it is and his cheapest tyre is 86 pounds !!. I asked him to leave the tyre out . Wondering that it is a safety issue i could not think straight and okeyed the repairs . How ever , after 5 minutes ,once i settled , I called him again and asked him to take the aircon pollen filter as this is not necessary . He was irritated at this point and said to me that He has already stripped my car off and allthe parts have been orderd !. I asked him how this is possible in 5 minutes ???. I also asked him if the parts are ordered , can he not give them back ? . So he agreed for the pollen filter to be removed . I ended up paying 497 pounds for the car which I got in for a simple service . When I saw the itemized bill , I was further shocked by the fact that the spark plugs are not included in the sevice . and each spark plug was charge at 11 pounds ( Toyota original spark plugs from the dealer are only 4 pounds and they dont charge as this is included in service) .I was charged 49 pounds for wheel balancing and nearly 220 pound for a right driver side CV gator repair . The reason given for this was that there was a wiered sound from the right wheel on turning ( the sound is still there after this 5 star repair!!!). More over , this same repair was done 3 years ago by the toyata dealer . Next day , I took my previous service records and bills to the same manager ,who said to me that if i had said to him before the repairs , he could have knocked the prices down , but since I agreed and paid nothing can be done now ????( which he himself is admitting that the prices were extrotonist and the repairs were unnecessary ).Please check yor previous service records and bills and make sure that you are not getting ripped off your hard earned money . It is better to do some searching around and find who is honest with you .
7 years ago (04-03-2018)
Lads did a great job. They've replaced one and fixed another tyre in less that 15min. Not too pricey either and more importantly they were still open after 5pm. Cheers
8 years ago (18-01-2018)
Really helpful ..and pretty quick! No 5☆ as they didn't have the 3rd tyre I needed..otherwise very very good.
8 years ago (28-01-2018)
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