Kuoni Travel

Reviews, get directions and contact details for Kuoni Travel

Address: 300 Oxford St, London W1A 1EX, UK

Phone: 020 7717 5204

Website

State: Greater London

City: London

Zip Code: W1A 1EX

opening times

Monday: 9:30 AM – 8:00 PM
Tuesday: 9:30 AM – 8:00 PM
Wednesday: 8:30 AM – 8:00 PM
Thursday: 9:30 AM – 9:00 PM
Friday: 9:30 AM – 8:00 PM
Saturday: 9:30 AM – 8:00 PM
Sunday: 12:00 – 6:00 PM

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Reviews

This is a nicely decorated section of the shopping centre. The staff are very polite and helpful. They presented me with several options for my holidays. However, their prices are quite steep. I was able to find the exact same holiday packages at a considerably lower price. It's worth to shop around before you commit or put down a deposit.

 7 years ago (22-11-2017)

Really easy to book. Good customer service

 7 years ago (31-01-2018)

Great source of inspiration and very helpful, knowledgeable staff - but if your travel aspirations deviate from their pre-defined packages and high-volume destinations, they begin to struggle. 

Given their volume of business, I'd have expected that they would be able to negotiate volume discounts (vs booking independently) and pass on a portion of the saving to their customers. In reality, pricing seemed broadly in line with independent booking. 

 9 years ago (09-01-2016)

Awful experience at the Kuoni store at John Lewis. I was looking to speak to someone for ideas for a honeymoon and the assistant store manager was not interested from her first interaction. She spoke to us briefly before sending us off with some brochures, then we returned later with some destinations in mind, at which point she replied - sorry I have a call to make in 10 minutes so I can't help you. In this 10 minutes that we politely waited on the sofa for another avilable agent, she just went back to stare at the pc screen. She didn't make and effort to ask what type of honeymoon we were looking for, why we chose it, what we were hoping to, our contact details so they can contact us etc. Very poor service from someone who is an assistant manager! Definitely falls short of expectation for John lewis.

 9 years ago (29-05-2016)

Brad was extremely helpful when we showed up in the store. Even though at the end due to other reasons we did not purchase the trip, his great attention is one of the reasons why we will probably go again if we use a travel agency again.

 9 years ago (17-02-2016)

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Reviews, get directions and contact details for Kuoni Travel

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