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Reviews, get directions and contact details for KFC

KFC
Address: Cyfarthfa Retail Park, Swansea Rd, Merthyr Tydfil CF48 1HY, UK
Phone: 01685 722179
State: Merthyr Tydfil
City: Merthyr Tydfil
Zip Code: CF48 1HY

opening times

Monday: 10:00 AM – 10:00 PM
Tuesday: 10:00 AM – 10:00 PM
Wednesday: 10:00 AM – 10:00 PM
Thursday: 10:00 AM – 10:00 PM
Friday: 10:00 AM – 10:00 PM
Saturday: 10:00 AM – 10:00 PM
Sunday: 10:00 AM – 10:00 PM


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Reviews
At this kfc the food was great. We shared the bargain bucket. Lots to appeal to anyone liking chicken. I personally don't like the leg,but, there was plenty of other choice. Friendly staff and are willing to have a chat and offer alternatives. They were also up to date with the latest offers. Pretty good value for money
7 years ago (26-04-2018)
Absolutely horrible service from this branch of KFC, my partner went to pick up a party bucket with extras. The staff member who served had the worst attitude we had experienced. This was the beginning of a few issues: 1) They had no bottled drinks so gave my partner 4 cups of Pepsi, with no cup holder tray or help with taking away, she had to make a point of how can one carry all of this? Only then the staff offered to bag the drinks. 2) all the food was crammed into one paper bag. It was literally crammed to the top of the bag. On the way out, the bag ripped from the weight of the food and fell everywhere. The staff was ignorant, they just stood there and watched with no assistance. My partner had to raise a complaint before being given a replacement with the food this time being bagged properly (in two bags!). Take note of this people, the staff member gave attitude with no recognition of fault nor apology. 3) finally and most concerning, one of the chicken had metal wire in it! Please see photo(have been removed) and be warned. I’m questioning the food hygiene and/or have doubts if the food that dropped was actually replaced. A truly horrible experience if I was able to give zero rating I would. This will be followed by a written complaint. Update - Had an email from KFC with no apology and just a form with a plastic bag to send in the item. Sorry, but you guys have given me no choice but escalate to food standards. An apology would have solved all this. Disappointing.
7 years ago (24-03-2018)
Clean bright friendly staff served very quickly food one of the best kfc,s I've been to I don't know why some of them have dry chicken today it was perfect
7 years ago (23-05-2018)
It's ok if you like quick meal's for the kid's. Adult meal's need to be bigger. Place clean & lots of room for wheelchair/pushchairs. Toilets clean. Staff friendly.
7 years ago (29-04-2018)
Run out of sauce, so no sauce put onto Salsa Twisted Wrap, tasteless meal, no hot drinks available, cold water instead of hot water while washing hands in the smelly toilets and very unpleasant staff. Place is dirty and needs a good clean, especially the toilets, they were disgusting!
7 years ago (29-04-2018)
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