John Lewis

John Lewis should have kept the old style escalators (or at least one) as they were historic. Nevertherless the store is without a doubt a shining example of retail professionalism and perfection. Excellent finishing; supurb decor; awesome shopping experience. Outside one of the sets of doors on Parkway you can still make out the lining of where the Air Raid shelter used to be during WWII, and across from there on to the Campus East seating area where the Home Guard met is a couple of examples of the historical bonds John Lewis has with Welwyn Garden City. My personal Score for John Lewis is 10/10 and I also give John Lewis my Gold Star for Excellence. I am introducing in to my reviews also, once a year an award for superior excellence, and this year 2017 I award the; 'Esprit De Corps' to John Lewis at Welwyn Garden City'.
5 7 years ago (26-03-2018)

Well it’s John Lewis! Great place to do all your last minuet xmas shopping. Stay away from the over priced canteen! Have met a few members of staff that are really rude and not very helpful at all, however most of the staff are polite and helpful.
3 7 years ago (06-04-2018)

Purchased in July 2017 a £1000 Apple PC that has failed twice. On both occasions when returning the Laptop repair took nearly 3 weeks before I received it back. The second repair was immediately after getting it back from repair. I was told it needed another update having just had an update!The level of service at John Lewis I found to be appalling, rude and condescending. Treated like a naughty schoolboy. Despite returning it with a dozed keys on the keyboard not working they insist to say it was not faulty as no parts were used in the repair!!! I purchased from John Lewis thinking that I would get a better level of service, WRONG!!! Sadly the After Sales Service is lacking especially as this terminology could and will affect the warranty should it repeatedly fail but no parts are used in the repair. It seems John Lewis are using terminology this way to avoid their responsibility and duties that protect the customer. This is not what I expected from John Lewis. JS. WGC. March 2018
1 7 years ago (08-03-2018)

It's fine. It's a department store. I don't like them. This one isn't too huge and has some products that I really like. The staff can be helpful
3 7 years ago (08-03-2018)

have been shopping at John Lewis welwyn most of my adult life. hadn't been over for a while and brought my mum for a trip out today. while the store part is still lovely, the cafe was full of uncleated tables with no staff around to do the clearing - it was difficult to find a table due to the mess. the ladies' toilets were dirty - there was an overflowing sanitary bin in the cubicle I used, filthy tiles and sinks. it was not pleasant and although I may shop here in the future I will go elsewhere for lunch!
2 7 years ago (12-04-2018)