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Jasmin Take Away

  1. Bridgend
  2. Bridgend Meal Takeaway

Reviews, get directions and contact details for Jasmin Take Away

Address: Pandy Rd, Aberkenfig, Bridgend CF32 9PP, UK
Phone: 01656 722391
State: Bridgend
City: Bridgend
Zip Code: CF32 9PP

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Reviews
My family and I always order food from this takeaway as it's the best chinese in the area. Fair prices and will change things up if asked. We've been notifified through phone call if the food is delayed or the expected time is incorrect on their system after ordering on their website. Will continue ordering in the future and will continue recommending this takeaway.
Don’t bother ordering from this restaurant, anytime we order from there online it’s ridiculously late and the staff just tell you that it’s left the restaurant. After over 3 hours of waiting we contact the restaurant to ask them if they can contact the delivery driver to see where he is and why there has been a delay with our delivery. The lady who is usually the one working there on reception tells us that the delivery is not actually on its way because the order hasn’t actually been made in the first place! I requested for her to cancel our order and asked for it to be refunded, to which she says she doesn’t know how it works because the order was done online via their own website so I don’t understand how she’s so unsure. She cancelled the order and someone is apparently doing to contact us about a refund but with the multiple fibs over the phone tonight I don’t believe we will receive this contact. I will literally never order from this restaurant again, I can’t believe how unprofessional they are, honestly one of my worst experiences I’ve had with any takeaway/restaurant. I hope I get my money back but I’m not holding my breath.
Food is OK but the delivery service is diabolical! Waited 2 and a half hours for our food after being told an hour and ringing to check twice to be told it had left! Ordered at 5.40pm and it arrived at 8.10pm. If I hadn't already paid by card I would have cancelled. It had also been an hour late. I stopped using Jasmin two years ago for exactly the same reason, food is always ridiculously late! Seems they haven't improved. Won't be using them again.
I asked how long delivery time is I was told an 45 minutes to 1 hour so I ordered the time was 18:25 it was 20:00 and my food still hadnt arrived so I phoned Jasmine i said where is my food the woman said its cooking it will be with you soon. Will it be with me by 20:30 I cannot gurantee that we are very busy. So I cancelled it.
We waited 2 hours for our food,no apology given The food was cold,the order was wrong and it was very disappointing. Crispy beef was replaced with salt and pepper beef that was so dry and peppery it was inedible. There was no can of coke which was ordered and the food was lukewarm with onions when it was specifically requested no onions. No refund was offered,the only explanation was 'a new girl was on the phone'. Well that new girl has cost Jasmine a regular customer.
Thai green curry was absolutely atrocious! ordered chicken and recieved fish! it was absolutely dreadful chips were like eating cardboard, rice was dry as anything! would give a 0 but couldn't.
Lovely food but 2 items missing including the rice. We were promised they would be sent immediately but over an hour later still not arrived. Rest of meal would have gone cold. Poor service to a regular customer. Last time fried rice sent, which I don't like, instead of boiled rice. Disappointed. I will say though that the food is excellent but with such poor service we will go elsewhere from now on.
Always ordered from here for years but its gone so dear we now use another Chinese takeaway where we save almost £10 in price.Food: 4/5
Absolutely disgusting place!! Food took over 2 hours 30 mins to be delivered money off offered. Delivery driver turns up off her face on drugs and starts shouting abuse at me because she had to give me some money for the food being so late!! Never come across such a poorly organised takeaway!! Certainly won't be using again!!
I ordered food exactly 1 hour and 18 mins ago. I was told the delivery wait was 45min. Not impressed. I always enjoy the food but really not happy with the unrealistic delivery times.
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