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India Jane

  1. London
  2. London Home Decor

Reviews, get directions and contact details for India Jane

India Jane
"Situated in the heart of Chelsea, India Jane at 121 Kings Road is arranged on four levels, revealing itself in stages and offering an inspirational sanctuary and antidote to the hectic pace of London life! Embracing an aesthetic that is warm and sensual, relaxed and refined, the diverse collections have been carefully hand-picked and designed with a perfect balance of sophistication and simplicity, quality and style. Each floor offers a wealth of ever changing and pleasing compositions, offering a visual feast of elegantly laid dining tables and intimate seating areas, along with mirrors that add sparkle and glamour, unusual prints, limited editions and an extensive offering of both decorative and functional accessories for the home."
Address: 92 High Street Kensington , London W8 4SH, XGL, GB
Phone: 020 7937 8457
State: XGL
City: London
Zip Code: W8 4SH

opening times

Monday: 10:00-18:00
Tuesday: 10:00-18:00
Wednesday: 10:00-18:00
Thursday: 10:00-18:00
Friday: 10:00-18:00
Saturday: 10:00-18:00
Sunday: 12:00-18:00

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Reviews
We purchased some lovely really items from this company, tables, couches, Chairs, Mirrors, rugs, dog bowls, lamps etc etc . Spent a small fortune. We love everything, however the couch has started to come away in two places, and we look after all our items very well. We have taken photos of the cushions coming apart and have emailed several times, once to the Guildford Branch, and then the general enquiries. No body has bothered to reply... Dissapointed in the lack of customer service and care to rectify what would be a simple fix
What you can see in store is fine. Do not under any circumstances buy their 'custom' or 'made to order' products. I ordered an Ottoman 1 year ago. I am still waiting and they seem not to know when it will be delivered if at all; and they haven't even communicated this directly to me.
My experience at India Jane is totally because of a man in Guildford called Stephen. Having been told this item was not available ANYWHERE and having already been sent the wrong colour I didn’t give up and rang the shops. Stephen went beyond and above the normal dismissive answer by really looking and eventually found what I wanted His customer service really made me change my previous opinion of the shop and I shall go back to using it again Perhaps head office although very polite could learn a thing or two about customer service from Stephen. It wasn’t just that he found them but took the time to do his work so well kept me informed and kept looking. I would have given him a good review anyway, but his finding the items was a fine example of what service really means.
AVOID AVOID AVOID. The owner Jit is a complete disgrace and not fit to be a director or a company. Constant lies and excuses. Took full payment and 26 weeks later no sofa. Feel sorry for store staff as put in an impossible position and should be treated with more respect as should the customers. The other reviews are true - we saw them too late!! Don’t make the same mistake. Worst shop I’ve ever experienced. Shocking.
I purchased a large mirror Feb 2020. I was told before lockdown due to covid delivery postponed. I understand this. Very disappointed 3 months on no attempt to update me, I'm unable to contact by phone, email or by going back to store.
Bought product from here particularly lighting fell apart after two year hanging from my ceiling. The company's attitude stinks when you have faulty product, not there problem yours be aware this company has absolutely no customer service I spoke to trade arm and lida was most un helpful be aware cheap shoddy goods made in India in sweat factory's for pennies and sold in Chelsea and Blackheath at top prices crap product bad customer service steer clear
Very unwelcoming. I am a regular customer and I love the items of India Jane, however the staff makes you feel uncomfortable, they follow you around and GLARE at you everytime you pick up an item. They treat you as if you were a thief rather than a customer. It's the closest India Jane, otherwise I would not visit.
Cosy shop with stuff to decorate your home. Probably not for those of you who like a clean, white home, more for us who like the style of Downton Abbey... Has become a little pricey but what hasn't...
Horrible store service. Waited a staff for 30 minutes and without a single explanation and she kept looking away /doing something else while introducing furnitures. Was going to order but not anymore.
Ordered an item several months ago and no sign of it, they don't bother replying to emails either!
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