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Idle Medical Centre

  1. Bradford
  2. West Yorkshire Doctor

Reviews, get directions and contact details for Idle Medical Centre

Address: 440 Highfield Rd, Bradford BD10 8RU, UK
Phone: 01274 771999
State: West Yorkshire
City: Bradford
Zip Code: BD10 8RU

opening times

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info

related searches: Idle Medical Centre email address, Highfield Road medical Centre, Idle medical centre register, Idle Medical Centre staff, Idle, Bradford, Ideal Medical Centre, Idle Medical Centre review, Idle medical Centre pharmacy
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Reviews
Absolutely fantastic patient experience today with Melissa , a nurse at the practice. She was so patient with me , explained everything, took bloods and I didn’t feel a scratch ! It was a pleasure to be seen today. We need more Melissa’s in nursing !! She’s a credit to you.
I would like to thank the extremely helpful, kind and polite member of staff on the telephone today. She went above and beyond to help me sort an appointment with the nurse out. Unfortunately I didn't think to ask her name, but she is an asset to the practice.
*updated based on experience had 06/06nnCommunication often on the poor side of the scale, it is dismissive which you can understand due to increased demand and a broken system, it doesn’t make it excusable - the lack of a human centric approach is clear from the minute the phones are answered through to having to be dealt with, not treated, by certain GPs - all whom stand out for the wrong reasons.nnIf you hope to get an appointment in person, think again, Administrative staff dictate what you have regardless of your preference and / or what symptoms you’ve reached out about.nnCertain GPs level of care and service haven’t improved over the years despite claims of on going review and learning in monthly meetings. Look at the reviews and you know who to avoid, seemingly no humanity remains in the pursuit of efficiencies.nnThere were and maybe are still a handful of Admin staff and GPs who have been and are great - Dr Matthew Allen, Dr Matthew Parker, Dr Shanket Bhakta, Dr Vithya Indrakumar, Dr Tauseef Manzoor & Dr Asima Khan all positive experiences with these, some of which are no longer working at the practice.nIt is unfortunate that you get the luck of the draw as to who your first interaction is with, and then who you’re seen by, since you can’t specify who to have an appointment with.nnNon admin and GP staff are efficient, yet kind and informative in their approach and interactions - quite the positive difference from the other staff who could learn a lot from these individuals.nnIf you do complain to fight for your own care, expect to be treated with prejudice for doing so. One receptionist handled my want to complain well and was very helpful with both the process and information, unfortunately I had to call back and the next receptionist was less than patient in her interaction.nnSome understanding and little compassion will be shown by the Practice Manager as to why you’ve felt the need to complain; he will reluctantly apologise in a few breaths then look to highlight any of your mistakes in the complaint process in the next in my case, my spelling during speedy typing which he’s guilty of too per notes on file. Being let down when you’re in need in one thing, to then be forced into what feels like a fight to be taken seriously is another - you’ll not feel seen or heard as a human patient instead of a number on a checklist, only adding to the disappointment.nnAsking what measures would be put in place to learn from challenges or errors was taken as demand for perfection, as such a line was added to the notes visible on the NHS app of ‘Explained that mistakes happen and that we will never be perfect.’nnAs with most groups, the minority really do let the reputation down when it comes to this practice.nnFrom looking at other reviews, if you dare to put a low star review, do expect a reply with your complaint detail and medical history to be outlined and discussed publicly.
Took grandchild today. So relieved to see it was Dr Asima Khan . As usual she listened carefully, was thorough and efficient with her time and very good with child. I cannot understand an uncomplimentary earlier review - like the reviewer was talking about another person. Third time Ive seen Dr Khan and its not an exaggeration to say she and receptionist saved my life on one occasion. She restores my faith in this part of the NHS . Thank you Dr Khan.
I have edited my review. Up to 4 from 3 stars only, cause I used the clinic twice, but was only seen once, and as nice and kind as the doctor was Tan?, to be fair, she did her best to assess and resolve my illness, which was later resolved through my own research and action. I don't have asthma, the prescription provided was useless, and living on antihistamines everyday is not a solution, it's barely surviving. I was suffering an acute allergic reaction to a drug someone else was using birth control pills and resperating/perspiring in close proximity to me caused the anaphylaxis reaction. On my second visit, I saw no doctor at all, I turned in samples and results were never actually broken down and properly discussed with me. I was sent a most incredulous text instead, claiming that 'no evidence of bacteria was found' IN A STOOL SAMPLE!!! Are you kidding me? I sent you pooh, not a moon rock! No helicobactor pyroli? No Candida? * I have removed my comment about NHS policy affecting care, obviously the clinic is not responsible for poor NHS policies. I can add that reception is kind and professional. * Also, I assert that the clinic can not be faulted for the ineffectiveness of pharmaceutical products available to them, or the level of education and skill of individual doctors, as hiring doctors and retaining them can be difficult. There is still room for improvement regarding access to care, a phone call-in lottery system only adds stress to people seeking help, and lack of follow up care leaves folks feeling abandoned, this wasn't a problem with Dr. Tan, but it was on my second visit. let's hope it improves.
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