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HSBC

  1. Manchester
  2. Manchester Bank & Building Societies

Reviews, get directions and contact details for HSBC

HSBC
Address: 2-4 St Ann's Square , Manchester M2 7EF, XGM, GB
Phone: 0845 740 4404
State: XGM
City: Manchester
Zip Code: M2 7EF

opening times

Monday: 09:00-17:00
Tuesday: 09:30-19:00
Wednesday: 09:00-17:00
Thursday: 09:30-19:00
Friday: 09:00-17:00
Saturday: 09:00-17:00

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Reviews
Went there twice and met two front desk ladies, both of them were quite rude and apparently had no patience. possible reason for the low ranking However, the bank manager was there and willing to help us. She is really considerate and professional, and everything was explained thoroughly.
Went to the branch on Jan 27th to open an International student account. I was asked to come back next day since branch was about to close. Next morning I arrive early, wait in line patiently only to be told they don't open new accounts on Saturdays by the same receptionist I had spoken to the day before. Apparently the manager had changed the rules that very morning!!. When I insisted on speaking to the manager they agreed to make an "exception". Completed the formalities and was told to expect a package within 2 week. Whet back to branch after 2 weeks as no news of account. Apparently the documents did not go through the scanner and had to be resubmitted. 2 weeks later still no news, went back to the branch. Apparently the account was not set up due to an error by the branch. Advised to wait 2 more weeks as they were resubmitting the application to the back office.2 weeks later still no account set up, so went back to branch for the 3rd time. Same story from the staff "we are not sure what happened, will submit application again and it should be completed within 2 weeks. I finally get my package on March 16. It only took 2 months Either they are totally incompetent, poorly managed or I was targeted since I had escalated when opening the account initially. What a disgrace. You need to get your house in order. Avoid this branch if you can.
Worst branch and worst service ever! They don't even fix the problem, they just make more problem for you! Rules are not even clear, nothing written on their website, such a big bank hiding the currency limit from you to push you make mistake! Never aay sorry, never respect you! Your bank hiding something from you! Don't even think about creating an account there! Keep away from those cheater irreverent rookies...
My bank for yrs, not my main account. Updated my address on the app and apparently nothing can be posted ie new bank card for 60 days. So new Acc /bank card needed to be sent to a branch. Popped in Saturday 11th March and a very attentive and friendly staff member Toby, greeted me, took my ID and brought my card back in 30secs. Excellent service and attention from Toby. Thank you.
Come in first thing in the morning to sort out my card, and just two ppl before me, and I have to wait for almost an hour…I cannot believe how inefficient this place is. No transparency on wait time or who is next.
5 stars only thanks to few committed and reasonable staff members. Some senior officers don't make any sense of taking care of the branch and customers. Overall, chilled out bank service ;
Terrible customer service, unless you walk in with a 5k suit, gold rolex watch and other hints ur with premiere banking, the rude emloyees dont bother with u
Just took time off work to go into the branch to see if I could speak to someone about my mortgage. I had tried to call the bank"s mortgage advisors to do this a few times prior to this but was constantly kept waiting over an hour. The woman at the front desk in the branch was extremely rude and obnoxious and told me that no staff there were mortgage advisors. When I asked if I make an appointment with the mortgage advisor, I was rudely told that she was on holiday and she didn't know when the advisor would be back. She also proceeded to let me know that the advisors only sees her customers.! I found this extremely annoying as I am also customer of the bank. Very bad customer service 0 stars from me
Easily the worst banking branch experience I've ever had! Went in with my dad over a simply transaction was told by a very rude lady on the ground floor we wouldn't be seen and we should go to another branch as there was a 4 hour wait and they weren't taking anymore people! When my dad tried to explain this was a really simple transaction and could be sorted in 5 mins the lady rolled her eyes and just just repeated that we wouldn't be seen today truly disgusting service my dad has been with HSBC for over 30 years and I've told him to close all his accounts and to move to a bank that appreciates its customers!
Long waiting time till you have been seen. The staff was not very polite and did not help me with my enquiry. As overall I do regret I have switched to HSBC.
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