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Hotway Indian Takeaway

  1. Gateshead
  2. Gateshead Takeaway & Fast Food

Reviews, get directions and contact details for Hotway Indian Takeaway

"They serve mouth-watering dishes such as Great Tasting Starters, Biryani, Kebab, Balti Dishes, Jalfrezi Dishes, Tandoori Dishes, Traditional Dishes and other dishes."
Address: 85 High Street Wrekenton, Gateshead NE9 7JR, XTW, GB
Phone: 0191 487 1589
State: XTW
City: Gateshead
Zip Code: NE9 7JR

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Reviews
Been going for years portion sizes were always bang on went for a chicken tikka wrap had plenty before and always been a good size with decent amount of chicken just got one and they didn’t mention it was from a kids menu get more chicken in a Tesco meal deal joke and doesn’t like answering the phone
Orderd food said it was going to be 45 minutes online 1 hrs later I phoned takeaway said driver wouldn't be long after 4 phonecalls later the meal came absolutely stone cold rang the takeaway to complain said I had to do refund on line after arguing and saying many different stories from shop I said I would bring meal to shop for refund when I got there he apologised saying it was a new driver which had nothing to do with them I would avoid this takeaway as looks like they have had alot of complaints on delivery and quality of food
I’ve used this Indian takeaway for years and years , always had delicious tasty food from them but over the past year or so prices have been creeping up which is fine, we all know about covid and food price’s going up but what we’ve noticed over the past few deliveries the portion sizes have been getting smaller and smaller until the final straw was Sunday 5th March 2023 , on opening our food we found the onion bhaji was the size of a ping pong ball , the masala sauce was orange instead of red, lacking in flavour and the keema pilau rice that we’d paid extra for didn’t look much different to normal pilau rice , the popadoms were soft and soggy and the meal had to be heated up in the microwave, so not only have the prices gone up, the quantity and quality has come down , ENOUGH IS ENOUGH HOTWAY , I WONT be using you anymore, even after ringing the shop all I got was “ I will have a word with the kitchen “ , your loss, bye
Ordered alot of food tonight as we do often because we like it, I am vegetarian and ordered a veg masala my family also ordered mixed grill and sides. I realised half way through my veg masala actually contained chicken when I looked it was basically all chicken, I could have been sick as I dont eat any animal products. I called hotways up to let them know and asked for a refund on my meal. Response was basically no you should be grateful because my meal cost 5 pound and chicken dish costs 7.50 so I gained a more expensive meal. Although I was offered a replacement I couldn't eat anymore as my stomach was turned. I am so upset used to love this place definitely do not recommend now at all. Zero customer care. Please be aware when ordering vegetarian from this restaurant!!!!
Ordered on just eat, left comment to request Madras less hot and called them and they confirmed they saw it, however it was very very hot and I think hotter than normal, I could not finish it, I asked for warm not hot, I got too hot I could not finish. Chips where missing. And the wife's curry she said it was disgusting. 5/6th order and it's been disappointing but this way too far, they lost a customer here, I say loyal sometimes for years unless they make mistakes or the quality drops to often
Food cold, soggy popodoms and missing items. When my wife rang shop to advise we are not happy with food, man who answered was rude and claimed the food could not be cold. The man on phone kept shouting that we can go to council to complain because he wont do anything. I took over call, shop worker kept talking over me. We realise mistakes can happen but how the man on the phone spoke to us was disgusting. I pointed out that most places would apologise when an order is wrong, i would never expect to be spoken to like that from anyone. Zero effort in customer service and zero effort in cooking. Worst takeaway ever. The cheeky man even told us to go ahead and share our experience on social media. I am half expecting to be bad from the terrible food that i did eat, freezing chicken in the masala, tasted dodgy
Apart from late, paneer bhaji was cold and with cheap cheddar. Mixed meat was just left over chicken. Ordered king prawn bhaji but inc this time and 2 weeks ago I suppose just plain prawn will do for them. Such a shame. Ill stick with saleems from now on. That, and everything was luke warm. Why??!!!
DO NOT GO Due to food allergy of peppers asked for a meal without peppers yet it arrived with them. Looked disgusting. Rang to ask for a replacement to be told no. He then rang back and shouted down the phone to never order again it was the first time and certainly the last. Disgusting service and what looked like disgusting food
Ordered from here the past 2 nights last night we were missing items when ringing up the shop the man on the phone was very rude and said we were making it up and everything was there but we didn't receive the chips, 2 cans of pop and the tikka starter and tonight we receive the missing items from last night but while sitting down to eat our food it was cold and we found hairs in the chips and in the tikka started and also in the rice and when spoke to the shop again the man was very nasty on the phone and wouldn't listen to us and said we were making it up and then said we aren't aloud any more food from them and hung up on us so we rang back and he did the same when we said we wanted a refund he had no customer service respect at all will never order from here again
Friendly service and Very nice food received, and very nice style of chips from here.
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