Hot Roast Company

Stopped off in Fort William after several hours on the motorbike. Had been dreaming of sitting down somewhere cosy and welcoming for a good meal before heading home again. Started walking down the street and came across this place and as a menu it won me over as roast meats and sandwiches are both my favourite foods! Went in to be met by a sign asking me to wait to be seen. It is a very small place. 2 women behind the counter, 1 older, 1 younger. Neither acknowledged me for good few minutes while I waited despite my trying to make eye contact and offer a cheery smile. Eventually gave up waiting and asked if I could sit down given the few available tables inside were only occupied by one other couple. Of the foods on offer they had sold out of my first choice of meat and also baguettes, was nearly 2pm so guess after the main lunch time. Ordered ham roll with a coffee and side of coleslaw. Roll was nice enough, served plenty quick enough. Coleslaw very nice. Coffee was really weak. My main issue was just the friendliness of the staff. Would it hurt to acknowledge a customer entering the shop with a quick "hello, we'll be with you in a minute" . Watched the same scenario play out with another customer while I ate too. He actually gave up and just left! Also when paying felt I was overcharged by about £3. Probably should have quibbled this but just didn't feel it was worth the hassle. Finally, toilets although not exactly dirty were just a bit dingy. Wish I had looked harder and gone somewhere nicer.

Staff were friendly and helped explain the menu. We order a pork and a beef roll, neither were hot and both were incredibly dry. Some hot gravy would have helped A LOT. Roast veggies tasted of vinegar and not enjoyable at all. For the money we expected better

Great meal! Respect the hustle too; it's a small cafe and the staff were working so hard to help serve everyone. The coleslaw was a bit rich for me, but the sandwich was perfect.

Wanted coffee & cake, about to enter Costa but decided to give our money to local cafe opposite. Big mistake. Ordered carrot cake, latte & cappuccino. Cake was very dry which really shouldn't be unless over baked or lying out too long. Cappuccino was weak & tasted like coffee flavoured hot milk & latte just like hot milk. Although not mentioned on our arrival, it was evident after given our drinks the cafe was closing as staff tidied items away & their coats were thrown onto seats next to us. Couldn't eat the cake it was dreadful & left the coffees. On taking our £6.85, no enquiry if enjoyed our drinks n cake despite all lying practically untouched on table. I am not shy & would've given verbal feedback if asked but staff just weren't interested. Extremely disappointed if this how foreign tourists experience Scottish hospitality. Not a good advert.

Yummy sandwiches and soup! I even took one to go. Simple, no nonsense place. Great for a grab and go or eat in. So very good!!

Great soup, super sandwiches, can't say much more, lovely wee eatery.

The staff are wonderful in this shop, so friendly, chatty and welcoming. The food is delicious, freshly made and very satisfying. The prices are very reasonable and you get a lot of bang for your buck in this cafe. I can't wait to visit again so I can drop in for some delicious, hot, roasted meats. A must visit if you are heading into Fort William.

We had a hot Turkey roll, which was okay, but would have been nicer if the quality of the bread had been better, I never saw anyone using gloves when making the rolls and money was being handled too. The metal stairway down to the toilets could do with a clean too. We wouldn't go back

The owner of this place is straight up rude, almost zero people skills and the poor person who works for her is obviously scared of her, I hate to think how the owner treats her. The food was ok, but the dining experience was ruined initially by the owner being very rude, followed by overhearing her continuing to be rude to other customers who came into the store. Will not be visiting this place again.

Very rude to tourists... They had no desire to really serve us. Coffee was weak and watery and breakfast was served on side plates. Eggs were like rubber and hash browns were grey... Not a great start at all.