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Hexham General Hospital

  2. Hexham University

Reviews, get directions and contact details for Hexham General Hospital

Hexham General Hospital

About

Hexham General Hospital is a modern hospital providing a full range of diagnostic services and walk-in services for urgent care (open 8am-12 midnight).

Address: Corbridge Rd, Hexham NE46 1QJ, UK
Phone: 0344 811 8111
ku.shn.erachtlaeh-airbmuhtron@ertnectcatnoc
State: Northumberland
Zip Code: NE46 1QJ

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Reviews
I am so impressed. Always find an easy carpark space. First 40 mins are free which covers many appointments because Hexham staff and processes are so efficient.nMy experience of appointments is that they are on time.... and even early if you turn up early.nVery friendly staff.nLovely hospital.
I took my ill father suspected of having a stroke to Hexham General Hospital. Upon arrival he was asked to sit down in the reception area where there was no information or compassion offered by the receptionist despite the serious nature of our visit. The receptionist began asking my father questions but due to his condition he was suffering from memory loss, confusion, fear, disassociation and disorientation. Despite this she insisted on confirming information which made the situation even more distressing.nnAs his condition worsened I asked for an update only to receive a cold and unhelpful response. After a long wait we were finally seen by a nurse practitioner who instructed me to take my father to the A&E in Newcastle 22.3 miles away. After further persistence I was eventually given a medical letter for a quicker referral to the RVI Stroke Team. This letter allowed my father to be admitted more promptly to the A&E at the Royal Victoria Infirmary.nnIt seems ridiculous that my father was hampered by an outdated system prioritising the collection of correct data over providing immediate medical assistance in such a critical situation. While I am grateful for the final referral the lack of communication, urgency and empathy during our time at Hexham Hospital was extremely disappointing and concerning.nnI hope they can improve their patient care and communication as this experience was not what I expected from a hospital when dealing with a potentially life-threatening situation.nn1 star given instead of 0 due to the referral letter.
The receptionist Nicole/Nicola and had a double barrelled surname I didn’t catch was exceptionally rude when asked basic questions about my visit in a polite manner. Told me to ‘book a GP appointment’ across the room considering I was in urgent care it would suggest that waiting to book an GP appointment wasn’t an option she also loudly questioned my symptoms in earshot of other patients. She was exceptionally unprofessional, made the experience significantly more stressful and is a stain on this otherwise great hospital. The nurse and doctor I saw were exceptional, polite, efficient and made me feel at ease.
We were on holiday, my 87 year old dad’s leg was extremely sore and broke out into an ulcer. I rang a local GP who recommended Urgent Care Walk In at Hexham Hospital. We arrived and within 5 minutes of waiting we were seen by a lovely nurse, she dressed dad’s leg and gave him course of antibiotics. All the people we came into contact with were helpful and kind. Thank you so much to the lovely nurse who treated dad, you all do an amazing job and we would be lost without you.
Fantastic hospital and amazing staff. Wonderfully kind put me totally at ease. Plenty of parking,
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