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Hereford Audi

  1. Hereford
  2. Hereford Car Repair

Reviews, get directions and contact details for Hereford Audi

Hereford Audi
Address: Legion Way, Roman Road, Hereford HR1 1LN, UK
Phone: 01432 615551
State: Herefordshire
City: Hereford
Zip Code: HR1 1LN

opening times

Monday: 8:00 AM – 6:30 PM
Tuesday: 8:00 AM – 6:30 PM
Wednesday: 8:00 AM – 6:30 PM
Thursday: 8:00 AM – 6:30 PM
Friday: 8:00 AM – 6:30 PM
Saturday: 8:00 AM – 5:30 PM
Sunday: 10:00 AM – 4:00 PM

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Reviews
Big thanks to Tom (Davies-Smith) who was superb throughout the purchase of my new S1. Couldn't fault him at all. Very friendly staff and always offering to make a brew! What more could you want? Oh yeah, some nice cars too!
7 years ago (20-03-2018)
I decided to take my car to Audi Hereford for work. But all I can say is I am very very shocked at how we've been treated. First appointment was booked it for heater problems appointment was 8am till 1pm but I said keep it all day just fix it. I got a call and came to Audi Hereford to watch a video about all the things they found wrong with the car.I Had to ask about the heaters which I was informed was fixed and it was a lose wire behind dash but may not last long so the priced a control panel up for me£570. I drove it out but still cold heaters. So I rebooked for a matrix flush,coolant change and thermostat change but due to the weather we had to postpone. Till Wednesday this week. Again booked for coolant change, thermostat and matrix flush but I added if there was any doubt the matrix was faulty please change it and I checked you had one it stock which you did. They had the car all day phoned me and told me it was better and to try it but it's not where it should be and charged me £434 and told me to try it(I expected it to be fixed for that money) ,your driver (sorry I forget his name but he's a top bloke) delivered the car back to me and as he pulled up the car was boiling and leaking coolant everywhere, I was already late for my boy a nursery so I had to leave luckily your driver was following me and as we left the heaters blew cold again I pulled over asked him to check to confirm no heat which he did. When I got home I still had no heaters and there was a terrible gurgling noise from behind the dash so I took it to a friends garage to thinks it was an airlock and this is why it blew coolant out. It was then booked back it for more work and bleeding to which the outcome was again it's better but not where it should be I was advised it was the matrix blocked. I did ask the question why there fitter reinstalled a blocked matrix but got told they had to try it. Finally I agreed with Joe that I would pay another £250 and have a matrix installed and he felt this SHOULD fix the problem. I did ask if this was warranty as the car is only 4 years 4 months but was told point blank no so I paid. Now in not stupid with cars and to be honest I wouldn't have any faith in bringing my car or any other back after this experience. The bill £60+£434+221=£715 seems a lot to pay out for a 4 year old car to get some heating and have the car taken so many times to be dropped back worse at times. Also how has it gone from a faulty control panel £570 to a matrix costing a total of £715 .
7 years ago (31-03-2018)
As you would expect really. Very professional staff, not cheap, but they won't be cutting any corners and will be fitting genuine manufacturers parts. There is a good selection of approved used vehicles on site.
7 years ago (31-03-2018)
Purchased an Audi from here in 2017. Two out of three times it has been difficult to get the car looked at when I had an issue. The last time was for a damaged tyre, a job that could easily have been fitted in, but was told there was a 10 day wait. The attitude of the person on the phone was "your problem not ours". Since then the manager has called to apologise so keeping an open mind for now, but not a great first year of Audi ownership so far.
7 years ago (08-05-2018)
Staff are always polite. I feel servicing and repairs would be so much easier if you could talk directly to a mechanic. Being able to explain the vehicle issues to someone knowledgable would be so much more beneficial. I have always raved about Audi Hereford, telling people how good they are and recommending the brand. A recent problem ended up being dealt with, with much satisfaction, by Customer service. No other garage would probably have not provided the same service. Many thanks.
7 years ago (21-12-2017)
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