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Hebden Bridge Group Practice

  1. Hebden Bridge
  2. Sowerby Bridge Hospital

Reviews, get directions and contact details for Hebden Bridge Group Practice

Address: Valley Medical Centre, Valley Rd, Hebden Bridge HX7 7BZ, UK
Phone: 01422 415777
State: West Yorkshire
City: Hebden Bridge
Zip Code: HX7 7BZ

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

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Reviews
Horrendous service called for help as I’d had issues registering with my new gp the receptionist then hung up on me when I explained how disappointed and upset I was with the service. The receptionists here really do live up to your classic nhs receptionists. Imagine just hanging up on people who are distressed and upset
Had a stroke and lost the use of one of my eyes permanently thanks to the expert receptionist who refused me an annual check up in 2021. My blood pressure and cholesterol levels would have been checked and a stroke most likely prevented if I had been checked out, so a massive thanks to that lady, you ought to be proud of yourself.
Sorry but if the surgery sends me a text message 2 hours before my appointment telling me it has been “cancelled due to illness” every time I make one then it stops being believable after the same nonsense has been told a large number of times and I just think I’m being fobbed off because the surgery is overworked and wants to get rid of a few patients. You are there “due to illness” ie to help your patients, not to act like adolescents telling fibs to their teacher about why they weren’t at school for the lessons they don’t like… And should I mention the 15 minutes and longer phone queues ? Or the 61 minute one I tried to see just how long it would take where the system just hung up on me ? Or the rest of them.. We are being treated like it is our fault that the practice can’t operate to an acceptable standard…just to ready us for when there isn’t any NHS perhaps ?
I started last Tuesday the 17th to get a prescription for a disabled relative. It was from the Hospital and said 'GP to continue' - could they-heck... Two weeks and dozens of phone calls later we have no prescription. One male gp did phone and said he could phone the hospital, but I could tell he was way too unmotivated to do it and nothing came of this. There seemed to be a competition between Huddersfield hospital staff and the gp staff as to who was most incompetent. Both win equally. The Hebden Bridge surgery seem to lack organization, motivation and commitment. We also experienced the we'll text you, we'll text you and they don't .
I had a great appointment with Practice Nurse Carlie. Friendly and professional, what more do you want. A lot of people leaving reviews about not being able to get an appointment point the blame at the surgery when the real culprit is under under funding.
I honestly can't imagine a worse GP's practice. Reception staff are rude and incompetent - I'm literally told a different thing every time I call or go in and if you explain that or query anything about the appalling service then they are defensive and unbelievably unprofessional. It has been practically impossible to get necessary appts for myself and my newborn baby despite them telling me that without an appt they can not administer daily medication that I need to stay alive! and they're sending me letters about my baby needing basic immunisations. The one Dr I did manage to speak to was appalling. There's no wonder that this practice is rated the worst in Calderdale, if you have a choice then go elsewhere.
One star is being generous. Had a phone appointment booked by the GP when I saw her last week for yesterday. She wouldn’t specify a time - not even a ‘window’. Considering she was 40 minutes late seeing me - without even acknowledging it - I wasn’t impressed. Waited all day - no phone call. Phoned the following morning 20 mins on hold, as usual. Apparently the GP had been off sick - no courtesy call or text to notify patients their appointments wouldn’t be going ahead. Was told I’d get my appointment today instead. Again, nothing. Phoned the surgery at 4.30, was told I’d receive a call by 6pm. I didn’t. I now have to wait all weekend before I can chase this up yet again. The worst of it is, the appointment came about because I’d written a letter to complain about how much I’ve been messed around by the surgery. You couldn’t make it up. This practice isn’t fit for purpose at this point. Their customer care is absolutely dire and the GPs can’t even be bothered keeping appointments. It’s impossible to book anything for a time that’s convenient for you. They have a terrible reputation and it’s easy to see why.
It’s basically impossible to get an appointment at this surgery. It’s so distressing. I’m sure the staff work hard and deal with difficult circumstances but the service is dreadful. The entire point of a GP surgery is to speak to a doctor but the only way to book an appointment seems to be if you call at 8am and get stuck in a 30 minute queue. Why doesn’t the surgery have an online booking system? It’s 2022. Why do you make it so difficult to just book an appointment? Moved from a wonderful surgery and feel hopeless.
Really helpful staff and doctors. They have helped me with many problems both mental and physical, and have always done so in a kind and conscientious manner. Can't sing there praises enough.
Following an extraordinary telephone conversation with a rude, obstructive and unhelpful receptionist I’ve decided to write and add my own recent experience to the growing number of negative reviews of Valley Medical Centre on this site. I don’t expect my review to change their service but writing it will make me feel a little better. For some months I have been trying to resolve the matter of my monthly repeat prescription. Items are either missed, no longer available or just disappear from my on line prescription request. So every month I have to endure the negative experience of attempting to resolve this matter myself, once and for all. And this results in me often having to miss several doses of some medications due to the delay in the Practice procedure. Furthermore, to be told I then cannot re-order a missing item over the phone because “…It is our Practice policy” not to accept prescription requests over the phone is NOT helpful but, I think, a dereliction in their duty of care to the patient.
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