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Haxby Group Orchard Park Surgery

  1. Hull
  2. Haxby Doctor

Reviews, get directions and contact details for Haxby Group Orchard Park Surgery

Haxby Group Orchard Park Surgery
"Rated outstanding by the CQC, Haxby Group is a leading provider of community-based healthcare in York and Hull. Working across 11 GP surgeries, we deliver high quality, caring, healthcare with consistently outstanding results to more than 60,000 patients.As well as the full range of GP services, we also provide community-based minor-surgery, including vasectomies and contraceptive procedures."
Address: 210 Orchard Park Rd, Hull HU6 9BX, UK
Phone: 01482 303957
State: Kingston upon Hull
City: Hull
Zip Code: HU6 9BX

opening times

Monday: 8:00 AM – 6:30 PM
Tuesday: 8:00 AM – 6:30 PM
Wednesday: 8:00 AM – 6:30 PM
Thursday: 8:00 AM – 6:30 PM
Friday: 8:00 AM – 6:30 PM
Saturday: Closed
Sunday: Closed

Update Info

related searches: haxby group kingswood surgery, doctors kingswood, haxby group prac
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Reviews
My experience so far has been positive, admin had me registered within a couple of days, 2 ladies on reception have been kind and polite. I received a call to say my results are in 1 day after enquiring and have seen people and a Dr working there smiling. No practice is perfect but some are truly terrible which is why my family changed to this group.
One of the worst doctors I have ever come across in my life. And that's not just my care I'm referring too. Put my nerve damage n mental health aside. My mother who's got c.o.p.d cannot even get her prescriptions. HAXBY GROUP full stop is a disgrace. That's including kingswood, orchard, & burnbrea Lee street they always claim they are busy. With empty waiting rooms & a call back list mainly position 25-40 every time. I was misscarrying with endometriosis & they didn't even do a blood test. They hold back medication. Don't read through client records. Just read the last entry. They cannot find files and prescriptions in the lerenzo hospital systems. You tell them your problems and they do not listen. Absolute discusting practice. And I will be changing. 3 surgeries to one number. Empty waiting rooms.
I had an appointment at 11:20, I arrived 20 minutes early and reported to the receptionist who actually asked me twice for my name. At 12:00 I asked the receptionist if there was a problem as I had been waiting so long. It turned out that she had forgotten to inform the nurse. This is not very professional and I hope the receptionists improve in the future.
I was 18th in the que 1 and a quarter hours to answer the phone and I've still got to go in tomorrow absolute joke of a place
First in the queue waiting for over 26 minutes before I hung up. Only called as was never contacted with my test results. Online service is ignored. Looks like I will have to attend in person. Terrible surgery, I will be looking to register elsewhere
Used to be a good surgery now it is terrible. The triage process is ridiculously slow and no one really listens to what you say. Asked to see a GP and got an appointment with some other health care worker but was not told this until I got to the appointment. Then not listened too until I lost my patience and then promised a review and a phone call that night before six...guess what...no phone call. I'm going to move the another surgery. If I could give a minus score I would
Such a stupid excuse of a doctors surgery. The GP's themselves are excellent, however the receptionists are extremely rude. It takes me over 4 hours from 8am to 12pm to get through, and when I do finally get through after over 100 attempts to call, the receptionists are always rude and tell me I should have called at 8am when it opens, which I obviously do try. I've actually been there for an appointment before and have asked my husband to ring them. When he tried, he told me that the line was busy, which was because the receptionist bad left the phone off the hook while she was chatting about what she'd brought for dinner. It needs major improvements.
SErvice since they closed the Priory Road Surgery is worse than disgusting. Ring for an emergency appointment and you ahve to wait for three weeks or more. TRy ringing at 8am by the time you get through well over an hour later you are told they no longer have any appointments please ring back 8am next day. Or the receptionist will ask you why you want to see a DR and will then decide whether you see a Dr or a nurse. Walk in Centre told my Autistic daughter had t see a DR but receptionist told me there was no need a Nurse would suffice. We have even have a receptionist tell me that my 19 yr Autistic daughter did not need me as her carer, and she was to grow up and speak for herself. She also argued that we had been told to make an appointment for a clinic which we hadnt, I was there but the receptionist was adamant she was in the room and heard my daughter being asked raising her voice so everyone could hear. When I rang from the waiting room to Kingswood to speak to teh Surgery manager to make a complaint about the way I was treated and spoken to the Receptionist came out into the waiting room and leaning down to my face Im am in a wheelchair she threatened that if I ever refused to listen to her again or argued with her she will remove me from the practice and make sure I will never be accepted oi any other Practice in Hull. Repeat prescriptions need to be given in the centre, to the receptionist, on one occasion I had asked for my prescription to be prescribed a few days early as I had ran out earlier than usual. I am on controlled drugs I was told I had to wait two workng days, as this was Friday ad monday was a bank holiday I would ahve to wait till the following Thursday. When I explained I couldnt as I could not stop taking the medication I was told it wasn't their problem it was procedure. Thankfully the Pharmacy was able to get a doctor to sign a repeat for me much to the receptionists annoyance. Most of the Receptionists think they are better qualified than the Dr's to diagnose a patients condition and will decide themselves if the patient needs to see a DR or not.
More than 2 weeks waiting for a appointment. This in my opinion is due to the influx of immigration. The surgery is asking for more patients whilst it is overloaded.. it about time that they closed the books
I had no problems with appointments when Haxby was at Priory. And I agree it is a problem now we have to use the Orchard Park site. I can never get through on the phone. I have just rung for the umpteenth time yestetday and today for a repeat perscription, to be told I can if I call into reception and order one. I have just got home from work and I live just off Priory Rd. I have no problems with Dr.s or receptionists as yet. So can we look at a review of your repeat prescription policy please?
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Haxby Group Orchard Park Surgery map

Directions to Haxby Group Orchard Park Surgery with public transportation

Pint & Pot 30 meters
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The Orchard Park 90 meters
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Pint & Pot 100 meters
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St Michael & All Angels 100 meters
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24th Avenue 230 meters
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